Addison Spencer Email & Phone Number

Washington, Dc, Us

Washington Dc-Baltimore Area

National Museum of African American History and Culture

Washington, District Of Columbia, United States

Bureau of International Narcotics and Law Enforcement Affairs, State Department.

Chattanooga, Tennessee Area

•Completes processing of new New York Paid Family Leave (NY PFL) claims and completes all daily follow-ups assigned.•Determines eligibility and availability of leave time for each employee requesting leave for PFL and other statutory benefits.•Determines and generates appropriate communications to comply with PFL and, where applicable, customer procedures.•Reviews medical certifications and other documentation submitted; consults with Nurse Case Manager if needed.•Communicates medical or absence information with other internal units (Short Term Disability, Intake).•Manages leave through duration, develops relationships with Employer contacts, including HR administrators.•Responds to questions and issues from employees or Employer contacts.•Maintains organizational service and quality standards on all assigned claims.•Is familiar with specialized workflow requirements and performance standards for any assigned customers.•Partners with financial resources to calculate benefits.•Provides excellent customer service by paying appropriate claims promptly and quickly responding to all inquiries.

Arlington, Va

• Scheduler for the Consular Affairs Training Division within the Foreign Affairs Institute, Department of State.• Was responsible for developing and maintaining all the Consular General Basic Consular Course (ConGen) training schedules, in Excel, to include: the Master Room Schedule, the Instructor Schedule, and all Student Schedules, which could be up to 6 sections with a max of 24 students in each. o This included creating all the various schedules, coordinating them with instructor leave requests, tracking the different sections of classes, getting them ready to be distributed, and rescheduling students who needed to make up classes or exams. o Ensured all schedules matched with regards to times and room numbers and that each course has an instructor. o Developed the yearly fiscal calendars, determining how many days are in each section for the next fiscal year.• Handled unexpected staffing emergencies and room availability conflicts.

Washington D.C. Metro Area

• Supported the Acting Director of the Office of National Laboratories (ONL), Science and Technology (S&T) Component within the Department of Homeland Security (DHS). • Assisted with records management for the Office of National Laboratories.• Was in charge of taskers- FOIA, Executive Secretary, Internal ONL- receives the original tasker and sends out to national labs, compiling the answers and then sending the completed response back to the original sender.• Was in charge of the ONL weekly meeting- keeping it organized, sending out the agenda and relevant documents to be updated.• Served as a backup for editing the S&T ONL website, utilizing Drupal.

The Mark Center, Alexandria, Va

• Provided administrative support for the Technical Assessment Directorate (TAD) in the Department of Defense Office of the Inspector General, consisting of approximately 16 employees. Scheduled appointments and meetings for the Acting Director, coordinated candidate interviews and assisted new employees. Input training certificates for over 100 people into the DAMIS training database and then trained others on how to use to new training database, DefenseReady.• Provided support for all administrative activities including correspondence editing, tracking, and processing of official correspondence. Coordinated and tracked supplies. Prepared briefing and presentation packages and coordinated space, and audiovisual needs if necessary, for a variety of meetings involving TAD members.• Submitted TAD’s Weekly Activity Report (WAR) and the Weekly Status Report on a weekly basis to upper management. Compiled status reports from the program directors and team leads and edited the report before submitting. • Was TAD’s records manager. Created a Master File Plan for all of TAD’s files as well as filed them in accordance with the Inspector General Instruction 5015.2- Records Management Program. • Kept TAD projects up to date and organized in MS Project.

Ft. Belvoir, Va

• Active Department of Defense (DOD) Secret Clearance.• Supported Customer Service Supervisor in all matters concerning the processing and statuses of all passports and visas handled by the DOD Passport and Visa Office.• Worked as a team with the rest of Logistics Services Washington (LSW) making certain that all of the customer’s questions were answered correctly in a timely manner.• Served as a customer service agent; promptly answering phone calls, responding to emails, providing information to customers on how to apply for official passports, visas as well as gavethem the statuses of the passports and visas.• Facilitated issue resolution by researching case specific issues and directly responding to customers • Assisted with data entry.• Received and screened passport and visa documents and other mail delivered to the DOD Passport and Visa Office.• Was subject matter expert in all aspects of the visa/passport operations; including but not limited to procedural processes, preparation of documents, and regulations.• Worked on an office digitization project to scan records to upload them into the VPAS system.• Was in charge of metrics for the Customer Service Branch- daily, weekly, and monthly.• Was Sektor team lead- maintains computerized time and attendance reports, authorizes overtime, and monitors leave balance.

Chattanooga, Tennessee Area

• Researched coal byproducts while working in the Coal Combustion Products management group of the Generation Construction department. o Helped to put together PowerPoint presentations• Assisted with inputting and analyzing data from coal ash depositories• Entered data into a database created by TVA- Safety Coaching Visit Database as well as a second database called the Work Management System

Doha, Qatar

• Worked in the Regional Security Office and Public Affairs offices as primary administrative support o Served as note taker and site officer during the Near East Regional Public Affairs Workshop o Ensured that things went smoothly for the Acting Under Secretary of State for Public Diplomacy and Public Affairs-Kathleen Stephens o Played a key role in organizing a polling project on Qatari perspectives on America for the Public Affairs Officer o Worked on the classified Emergency Preparedness Website using updates sent by various embassy offices - Embassy and ambassadorial security

Vienna, Austria

• Served as assistant to senior officials during the International Atomic Energy Agency (IAEA) General Conference and the Board of Governors Meetings o Ensured coordination of policy papers and appointments as well as ensuring that officials had appropriate briefing materials and statements at their disposal o Kept track of the ever changing schedule of meetings and events• Drafted report summaries for senior officials from the notes taken during the IAEA General Conference, the Board of Governors Meetings o Attended various multinational side meetings on different subjects concerning nuclear technology • As part of a US Mission to the Organization for Security and Cooperation in Europe (USOSCE) delegation, attended a Ministerial meeting to discuss Armenian-Azerbaijani relations• Researched and analyzed various topics on nuclear technology including nonproliferation and medicine

Washington Dc

• Researched and compiled data for informational pamphlets and Congressional meetings. o Assembled around 100 pamphlets for a TVA Senate hearing on the December 2008 Kingston Ash Spill• Took thorough notes during TVA and Congressional meetings involving TVA and/or environmental issues such as fossil fuels and different kinds of energy including renewable and nuclear• Provided administrative support to the Vice President of Government Affairs as well as the various managers• Greeted visitors; answered telephones; maintained office equipment; and purchased supplies

Master'S Degree, European History

I spent 9 months in London going to school for a Master's in European History. My thesis was: Espionage, Diplomacy, and Print Culture.

Bachelor'S Degree, History

Most of my classes were in American History. While attending school here I was a State Department intern at the American Embassy in Doha.

Graduate Certificate, International Security

I took classes on Terrorism, International Security, the United Nations and Trans-Atlantic Security reuslting in a Graduate Certificate.

Ba, Political Science

Activities and Societies: Pi Sigma Alpha, College DemocratsGraduated Cum Laude in 3 years of college. Studied abroad in Russia for 2.5.

High School Diploma