Addy Masson Email and Phone Number

Delivered exceptional customer service in a high-volume, fast-paced, and demanding environment, ensuring a positive dining experience for all guests. Managed multiple tables efficiently, balancing the needs of 40+ customers at one time while maintaining an amiable and professional demeanor. Averaged 30 hours per week. Resolved customer complaints to ensure satisfaction, working in an empowered manner without need for manager intervention. Trained and mentored newly hired staff members, providing guidance on restaurant protocols, customer service techniques, and health and safety standards. Combined efforts with twenty other staff members to coordinate orders, ensure timely delivery of food and beverages, and maintain seamless operations. Contributed to other positions and people around the restaurant and outside of personal responsibilities during peak hours, demonstrating strong teamwork and collaborative skills to optimize workflow and customer service.

Led and fostered a team of twenty members, spearheading practices, games, and events.Orchestrated and facilitated team meetings, fundraising activities, and community outreach.Supervised club finances, including budgeting, planning, and allocation of resources. Represented the club in dozens of university meetings and fostered team partnerships with other organizations.

Provided technical support to faculty and students approximately twenty hours per week, ensuring the smooth operation of classroom technology systems for eight buildings and over fifty classrooms.Maintained and managed an inventory of over one thousand pieces of audiovisual equipment, including projectors, microphones, and computers.Guided training sessions for faculty on the use of new educational technologies and software.Cooperated with IT department to troubleshoot and resolve technical issues within 30 minutes.Assisted in the implementation of innovative technological solutions to enhance the educational environment and improve the overall learning experience.