● Collaborated with the product owner on the product goal, roadmap and release planning ● Facilitated sessions on customer persona and user journey for the omnichannel app ● Merged sprint retrospective actions with agile maturity assessment results for efficiency and effectiveness. ● Provided clarity on tasks, gathered missing assets or requirements, and managed story planning for the omnichannel app ● Facilitated processes improvement sessions: led interactions with stakeholders, removed impediments and blockers which improved productivity over consecutive sprints ● Coached multiple teams on agile adoption, coordinated and ensured alignment - dependencies, releases, and budgets ● Developed the skill matrix - assessed members’ responsibilities and facilitated discussion for balanced workload. ● Coached the team on story point estimation and optimal velocity levels ● Facilitated scrum events– sprint planning, backlog refinement, daily scrums, sprint reviews and sprint retrospectives ● Conducted coaching for enterprise scrum teams to transfer knowledge and share learnings. ● Led the process of setting SMART goals on planning effectiveness, automation and quality

● Developed product vision in collaboration with stakeholders ● Led the website project throughout the development lifecycle● Oversaw the lifecycle of the web and mobile e-learning platforms - developed user stories and optimized value ● Developed yearly roadmaps, identified dependencies and facilitated stakeholder participation ● Collaborated with current and prospective users and business stakeholders to understand and anticipate their needs ● Ensured business objectives of the e-learning platforms were met - enrolment, referrals, revenue, etc ● Ensured that projects and enhancements were delivered on time, within scope, budget and quality targets ● Coached multiple teams on alignment between enterprise strategy and team/squad-level goals ● Led research on competitor offerings and multiple user types/persona ● Managed the backlog and optimized the value for brand projects● Optimized the value of brand campaigns across digital platforms with an average growth rate of 250% and increased engagement of over 100% y-o-y across social media platforms.● Collaborated with cross-functional teams to execute projects such as alumni events, graduation ceremonies, career fairs