- Applied intermediate Excel skills to manage data using formulas.- Organized the director’s home-based official trips, including booking travel, transport, and accommodation, drafted internal memos, and coordinated meetings for timely task execution.- Compiled and processed daily, weekly, and monthly sales reports, and administered sales rewards.- Prepared and analyzed marketing performance and dealer performance reports.- Liaised with branches to gather necessary information and handled daily emails via Outlook.

- Handled customer complaints efficiently.- Oversaw the watch service for brands such as Guess and GC from all stores across Indonesia, coordinating with the head office.- Prepared reports on transactions that were completed by customers.- Controlled the administration of watch after-sales services, including receiving, confirming damage and costs, and processing repairs until items were sent back to customers and dealers.

- Analyze client profile to determine the required KYC information as per procedure. - ⁠Respond to customer queries in a timely and accurate way, via email or chat- ⁠ Identify customer needs and help customers use specific features - ⁠Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - ⁠Update our internal databases with information about technical issues and useful discussions with customers - ⁠Monitor customer complaints on social media and reach out to provide assistance - ⁠Share feature requests and effective workarounds with team members - ⁠Inform customers about new features and functionalities - ⁠Follow up with customers to ensure their technical issues are resolved - ⁠Gather customer feedback and share with our Product, Sales and Marketing teams - ⁠Assist in training junior Customer Support Representatives