Ade Meuthia Email & Phone Number

Tulsa, Ok, Us

- Lead efforts in responding to up to ten chargebacks weekly, contributing to an increase in the chargeback win rate from under 10% to over 40% consistently - Streamline communication processes, ensuring first response and resolution times under 24 hours- Collaborate with the Services team to schedule sessions for resume revisions, LinkedIn profile enhancements, job search strategies, and interview preparation- Coordinate with the product team to prioritize and address WonsultingAI bugs, maintaining a consistent feedback loop - Develop service completion reports for chargeback/dispute responses, improving client satisfaction- Partner with the Partnerships team to support workshops and branded content for corporate, university, and organizational partnerships

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Recruit, manage, and develop a team of support agents (30+ headcounts)- Provide clear and measurable objectives for the team and the individuals- Monitor team performance and report on metrics (CSAT, SLA, Quality, etc.)- Discover training needs and provide coaching- Oversee day-to-day operation

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Perform quality checks on a variety of tasks performed by Customer Support Agents (Indonesian market)- Conduct shadowing sessions and reach out to Support Agents to understand and keep up-to-date on the general processes and daily handling of tasks- Provide recommendations on how to improve processes based on observations and results of QA tool(s) and framework- Keep up-to-date documentation on QA-related processes, and ensuring that teams also implement any changes made

Kuala Lumpur, Malaysia

- Official representative of Google Business Profile for Indonesian market- Answer customer queries through email, chat, and calls - Take ownership of customer issues and follow issues through to resolution to improve customer satisfaction - Identify and record customer feedback to help spot trends and assist in delivering this information to the team - Train new-joiners about the product and established workflows

Greater Jakarta Area, Indonesia

- Manage the entire sales cycle from finding a client to securing a deal- Meet clients to discuss their needs and gathering information about a project’s scope, budgets and timelines - Work with account managers to create detailed business plans to facilitate the attainment of goals and quotas - Negotiate with clients, solving any problems and making sure deadlines are met- Keep in contact with the client at all stages of the project - Manage the account's budget and invoicing the client

Greater Jakarta Area, Indonesia

- Provide full products and services information on prices, customs requirements, etc. via phone- Fulfill customers’ requests related to export and import inquiries- Resolve a variety of issues and complaints from clients: missing and/or damaged shipments, customs delay, urgent and important shipments, etc.- Cooperate with and assist all DHL networks’ requests and inquiries from US, EU, Asia Pacific, etc.- Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL's policy

- Develop internal and external communications plans - Develop social media strategy for industry-leading projects - Draft external communication materials: digital media, fact sheets, pamphlets, etc. - Support internal communications through a variety of mediums: employee forums, newsletters, video production, intranet sites, publications, etc.

- Handle Setipe.com’s social media (Twitter and Facebook) - Write and edit articles to be published on Setipe.com’s website- Approach and manage relationships with multiple media (online, TV, print) - Collaborate with several media to feature Setipe.com on their platforms