1. Create Delivery Order, Delivery Transfer, Delivery Move for material of BTS/CBTS/Microwave requested by every region (national)2. Monitoring inbound and outbound material of BTS/CBTS/Microwave in ZTE Warehouse3. Monitoring delivery material from ZTE Jakarta Warehouse to Regional Warehouse (Medan, Bandung, Surabaya, and Semarang), from ZTE warehouse to ZTE sites in Jakarta, and from ZTE Warehouse to Smartfen office4. Arrange Purchase Order for Feeder Installation5. Check and recheck Warehouse Inventory Daily Report both ZTE Jakarta Warehouse and Regional Warehouse6. Coordination with mover or transporter for every delivery material7. Apply borrowing BTS/CBTS/Microwave materials to Sparepart Management System Department to fullfil ZTE regional request8. Compile broken materials to be returned and repaired to Sparepart Management System Department and record balancing return/unreturn materials borrowed from SPMS.9. Reconcile with Smartfen Material controller to count balancing return/unreturn materials lent either from ZTE warehouse or SPMS.

Assistant Manager, Job description:1. Responsible for ZTE Handset Call Center, Indonesia Sub Center2. Call Floor Support3. Responsible for QA Report of ZTE Handset call Center, United Kingdom Sub Center4. Arrange Workload for CSRs of Indonesia Sub-Center5. Follow up and solve problem hard complaint for Indonesia customers6. Monitoring Operational activity15. Conduct training both Inbound call and Outbound call Business 7. Working on Managerial business8. Working on Daily, Weekly, and Monthly Operational Report9. Working on CI Report10. Submit and compile FAQ or much kind of handsets/USB modems information in Data Base platform.11. Conduct Data input Training for Service Center Staff12. Working on Recruitment13. Provide Key Performance Indicator (KPI)14. Coaching and counseling to Customer Support Representative15. Propose approval CSR Claim for Communication allowance to Head of Department16. Call back customer to follow up hard complaint issues17. Follow up Voice of Customer adapted to Service Center to improve quality of service and product.

Quality Assurance, Job description:1. Monitoring and Listening to CSR’s recording2. Working QA weekly and monthly report.3. Call back customer for solving problem.4. Help CSR to judge / submit job sheet / call log.5. Conduct training of Inbound call Business (Product Knowledge)6. Conduct training of Outbound business.7. Take In charge in inbound call hotline.8. Working CI Report (collect information)9. Submit and compile FAQ or much kind of handsets/USB modems information in Data Base platform.10. Working Assignment of revisit workload (daily and weekly).11. Hold Data input Training for Service Center Staff12. Working on Recruitment13. Working Daily Operation Report14. Floor Support

1. Inbound agent: handling customer’s complaint, explain product information to customer, answer customer’s issue.2. Back office (temporary), escalate trouble tickets, call back customer to inform whwther their issue has been solved or not yet.

1. Input of customer data2. Transaction for debt, credit, rehabilitation, and Death Claiming insurance3. Arrange and print customers’ invoice