• Manage IT vendors for provisioning, contract, preventive maintenance and repairs• Design fruitful strategies by assessing and analyzing current IT operational system (e.g mobile device management, IT management systems, printer management) and IT device (e.g PCs, notebooks, laptops, printers)• Manage all preparation of IT device for users and ensure the quality of results (timeline and completeness)• Manage user accounts in active directory and office 365• Prepare annual budget plans for IT Operation & quarterly forecasts for IT Operation devices and licenses• Ensure teams and vendor in perfom the maintenance, repair and troubleshoot for all devices• Ensure satisfactory results for troubleshooting process by supervising team & assisting user both direct & remote• Had individual projects regarding Microsoft SharePoint, Microsoft List & Microsoft Power Automate Optimization• Had collaboration projects regarding Asset Monitoring, ERP System Migration (WMS), SSO Integration, IT ServiceDesk Ticketing Apps, and Centralize Printer Management

• Have handled design of new system and frameworks with examining and evaluating current system• Have identified system requirements, also validated and examined data and system• Have handled in creating system guidelines, manual and training materials• Have handled some projects such as security guide tour and work instruction system• Have handled some projects such as assessment system, registration and curriculum system for university

• Have handled maintenance, repairing and troubleshooting for PCs, notebook, networks and devices• Have created LAN network and VoIP for new network stations• Have handled setup, maintenance and repair VoIP, Ncomp server and client• Have communicated to clients through a series of actions, either face-to-face or using remote applications or over the telephone, to help set up systems or resolve issues• Have involved in 5R project• Have provided support, including procedural documentation and relevant reports• Have handled of part replacement and new technology testing• Have involved in IT device inventory report

• Have handled PABX network repairing• Have handled maintenance, repairing and troubleshooting for PCs, notebook, networks and devices• Have communicated to clients through a series of actions, either face-to-face or using remote applications or over the telephone, to help set up systems or resolve issues