Adebayo Onajoko Email and Phone Number

• Ensure Customers’ queries or issues are captured, validated, and triaged for further processing• Resolving incoming client queries remotely via email and phone• Prioritizing and resolving client concerns and escalating serious issues to relevant stakeholders• Documenting processes and maintaining service desk records• Guide customers to register for their MSHR account and assist to restore customer’s access to their accounts after been locked out• Collaborating with colleagues, team leads and managers to ensure that customers need are met in a timely and effective manner• Provide professional guidance on the use of the SK Vax Wallet App and how to navigate the MySaskHealthRecord site to get an optimum user experience

• Analyzed complex data sets and created presentations that used data to provide great business insights.• Acquired data from primary or secondary data sources and maintained databases/data systems.• Identified, analyzed, and interpreted trends or patterns in complex data sets• Worked with the management to prioritize business and information needs.• Researched and resolved data discrepancies with the troubleshooting teams.• Merged new data with existing data sets and careful to keep the old data sets and documentation.• Worked with complex datasets and trained new hires to work with them as well.

• Queried and processed large amounts of data to assist in R&D • Worked on large code bases, developing new codes, and maintaining existing codes• Performed CRUD operations on SQLite3 and full-fledged databases using Python. • Assisted in design, development, and unit testing of applications in accordance with established standards.• Queried MySQL database from Python using Python-MySQL connector to retrieve necessary information.• Worked with product owners to develop web applications from brainstorming sessions

• Extracted, cleansed, interpreted, and analyzed data to identify key metrics and transform raw data into meaningful insights.• Ensured the databases are adequately backed up and performed recovery of the databases in a timely manner to greatly minimize downtime• Carried out task automations at predetermined times using SQL Server Agent to ensure smooth operation of the DBMS • Performed tests and evaluations regularly to ensure data security, privacy, and integrity• Utilized Bulk Copy Program (BCP) for import and export of flat files into and out of SQL Server • Created visually impactful dashboards using Excel and Python for data reporting by using pivot tables and VLOOKUP. • Assisted data scientists with analysis that increased sales performance by over 10%.

• Provided strong leadership and great motivations for the company technicians (subordinates) and colleagues• Computations of the average generated power, consumed power, gas consumption etc. on daily basis• Participated in regular inspection, repairs and scheduled maintenance of the Deutz gas powered generators to ensure 100% plant availability and greatly reduce shut down• Restore plant to functional state after shut-down through the laid down technical start-up procedures with minimum downtime• A proper monitoring and control of the plant using the SCADA system of control and relating with the HMIs• Ensure safety and health rules are strictly adhered to during the various shifts• Proper transfer of load from one generator to another during scheduled maintenance without plant shutdown

• Supervised servicing and repairs of heavy-duty generators.• General inspection of customers’ generators on different sites.• Overhauling of heavy-duty generators• Took regular inventory of the company’s equipment and spare parts at the various sites