● Provides strategic and operational leadership to a team of 25 across 3 arms of the company- develop strategies, setting KPIs to measure the implementation, performance and objectives key results.● Designs and implements systems to improve the organisational efficiency and operations, and reviews all operational processes and performance measurement tools for business growth and employee productivity.● Regularly analyse business operations and processes, identify areas that require process enhancement and overhaul them to improve service delivery.● Facilitate the development of strategic plans and financial projections, create an implementation strategy with deadlines schedule regular strategy reviews and provide strategic oversight.● Develop and implement policies, processes, and standards based on ISO standards to increase effectiveness and efficiency in every part of the business.● Formulate rules and practices for technical services, marketing, field operations, and procurement while coordinating efforts with corporate personnel.● Establish criteria for excellent client interactions at every step of engagement, and provide a structure for tracking and rewarding sales success in a way that encourages productivity as well as facilitates staff training.● Provides oversight to the Implementation and Support Teams on projects; supports contracts with customers and ensures quality management systems are followed and remain effective.