 Monitoring and ensuring compliance of all flight standard operating procedures e.g., Safety and Security procedures, Aviation Medicine/First-Aid, Service Procedures and Corporate Business Etiquette. Ensuring clients are given prompt, quality, and professional services consistently i.e., excellent customer service ensuring feedback is promptly addressed. Managing a diverse team of Flight Attendants and Pilots on both domestic and international flights, effectively maintaining a platform for excellent teamwork that guarantees success amongst all team members through shared vision, inspiring confidence, and effective communication. Developing team members to the optimal standard using coaching techniques, line training and feedback systems. Managing and supporting team members effectively through meetings, performance assessments/appraisals and identifying areas of development. Ensuring conflict resolution and management within different stakeholders at all interfaces. Providing concise and factual reports on cabin safety, and other administrative services for various operational developments such as changes or modifications to procedures, policies, and products. Mediating on safety, service, security, and emergency related issues as well as ensuring proper documentation of all actions according to the organization’s reporting system. Providing supportive links between in-flight operations and other internal and external stakeholders through appropriate reporting channels

Establishing business opportunities and improving services offered.

On the Fixed Wing Opeations

 Maintaining office systems, preparing documents.  Handled series of contract issues through effective problem solving and/or escalation. Facilitating briefings, workshops, and training periodically. Ensuring effective communication by updating status reports, writing minutes of meetings. Handling executive visitors at all levels while ensuring confidentiality. Organizing and maintaining diaries, scheduling appointments for the Special Adviser. Organizing and attending briefings, ensuring the SA is well prepared for his meetings. Managing the Bureau’s website, working with the IT and Media team. Ensuring the general office ambience is professional and to standards.

Ensuring all company standard operations procedures are adhered to e.g., Safety and Security procedures, AvMed, Service Procedures and Corporate Business Etiquette (maintaining and promoting company brand values) at all times.Ensuring customers are given prompt, quality and professional services consistently i.e. excellent customer service.Assisting subordinates in effectively maintaining a platform for excellent teamwork amongst all team members using the tool of duty/power delegation Developing team members to the optimal standard using coaching techniques, line trainings and feedback systems.Managing and supporting team members effectively through meetings, performance assessments/appraisals and identifying areas of development.Ensuring conflict resolution and management within all team members/ players and customers at all interfaces.Providing concise and factual reports, and other administrative services for various operational developments.Provide management with relevant information that will support the organisational progress.