Adedamola Afon Email and Phone Number

• Developed a customer feedback scheme using multiple channels such as social media and emails to help understand customer consumption patterns, leading to a 23% increase in customer retention.• Dealt with complex and challenging customer complaints calmly and professionally, providing practical solutions for continued customer satisfaction.• Embedded customer priorities in service delivery, focusing on outcomes based on customer insight.• Closer the negotiation of obtaining a… Show more • Developed a customer feedback scheme using multiple channels such as social media and emails to help understand customer consumption patterns, leading to a 23% increase in customer retention.• Dealt with complex and challenging customer complaints calmly and professionally, providing practical solutions for continued customer satisfaction.• Embedded customer priorities in service delivery, focusing on outcomes based on customer insight.• Closer the negotiation of obtaining a business loan with a loan company called Grooming Centre to finance the opening of the Tonia Cuisine Ltd new line of business CoffeeClub by Tonia Cuisine Ltd• Led the development and introducing a new product to a new market.• Developed a new business plan for governing company operations, marketing activities and revenue generation Show less

• Evaluated and analysed external reports and assessments to identify gaps and areas for improvement.• Improved the operational performance by recommending the automation of operation of the key department of the company using the reports evaluated and analysed.• Developed effective and efficient interface with key support functions across finance and operations.• Conducted in-depth market analysis, reviewing competitor and consumer behaviours to inform strategic… Show more • Evaluated and analysed external reports and assessments to identify gaps and areas for improvement.• Improved the operational performance by recommending the automation of operation of the key department of the company using the reports evaluated and analysed.• Developed effective and efficient interface with key support functions across finance and operations.• Conducted in-depth market analysis, reviewing competitor and consumer behaviours to inform strategic planning.• Developed ongoing programmes using good-term communication documents and reports.• Operated and managed customer database using CRM software.• Prepared a range of written communications, documents and reports.• Planned and executed new strategies to increase sales. Show less

• Created new marketing and operations initiatives for the company.• Oversaw maintenance of client notes/data on internal CRM system to facilitate future strategies and key results.• Created and coordinated quarterly sales strategy plans, motivating and incentivising teams to continually hit targets.Surpassed sales and customer service targets by using data on CRM system to create personalized experience for clients. Closed long-term agreements through skilful negotiation.

• Processed and prioritised customer orders and requests strategically to reduce delays.• Used virtual communication methods to contact customers, including live chat, email, phone, and occasional posts.• Employed excellent analytical skills to assess and successfully identify customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction.• Used excellent and efficient problem-solving skills to address and resolve complex customer issues.

• Monitored customer delivery times and updated customers on potential delays.• Contributed ideas for process and procedure improvements to streamline and automate logistics operations.• Generated customer quotes and invoices using Bookipi Invoice and Expenses.• Managed first-line customer support, including managing queries and complaints and processing returns of defective products.• Managed over 50 client accounts using Salesforce CRM.• Resolved employee conflicts (mostly… Show more • Monitored customer delivery times and updated customers on potential delays.• Contributed ideas for process and procedure improvements to streamline and automate logistics operations.• Generated customer quotes and invoices using Bookipi Invoice and Expenses.• Managed first-line customer support, including managing queries and complaints and processing returns of defective products.• Managed over 50 client accounts using Salesforce CRM.• Resolved employee conflicts (mostly the dispatched riders) in mostefficient manner.• Planned routine operations and special projects under the direction of theoperations manager. Show less