Adedayo Ogunmola Email & Phone Number

Nigeria

Lagos State, Nigeria

Lagos State, Nigeria

As a technical support advocate, I worked as a frontline engineer responsible for maintaining clients’ relationship with Microsoft products such as Microsoft 365 and Windows (Desktop) by resolving technical issues and improving clients’ knowledge and experience with the product supported. In my line of duty, I performed the following activities: ❖ Offered support, diagnostic and technical resolution via chat, phone and remote connection. ❖ Managed incoming cases effectively, ensuring up to 75% first contact issue resolution. ❖ Provided resolutions for hardware and software problems to enable continued user productivity. ❖ Engaged customers to improve product experience resulting in high customer satisfaction. ❖ Effective use of in-house CRM to manage customers’ cases and logs to provide backlog for product improvement. ❖ Seamless escalation and monitoring of issues beyond support capabilities to ensure resolution.

Hands-on experience with over one year bootcamp learning, building technical skillscritical to modern information technology. Activities include (but not limited to);❖ Installation and configuration of different operating systems on bare metal ( Windows & Linux)❖ Virtualization of multiple operating systems on host OS, using virtualbox and vagrant.❖ Installation and configuration of Apache webserver on Ubuntu and CentOS VMs.❖ Using CLI to perform administrative tasks❖ Writing reusable commands with bash.❖ Troubleshooting software and hardware issues.❖ Performing basic system administration such as adding and managing users.❖ Writing simple python scripts to understand programming paradigm

Lagos, Nigeria

In order to improve sales and understand market trends, I researched on human behavior and relations which is a core interest in my career development path as an IT Support Specialist, thereby understanding consumer buying habits and behavior. This allowed me to perform the following activities with ease.•Empathizing and understanding Customer pain points• Proffer solution to Customers' dissatisfaction• Introduce FMCGs to Customers • Analyze Market Trends • Customer Engagement • Strategize Sales Improvements • Customer relationship Management

Lagos State, Nigeria

As an intern, I focused on learning and building skills relative to my study and career path, carefully researching responsibilities assigned to me, and adequately co-working with the IT personnel to deliver the following:❖ Effective Infrastructure Management❖ LANConfiguration ❖ WindowsUser Administration ❖ Hardware &Software Installation ❖ Resource Monitoring