Adedayo O. Email and Phone Number
I'm a dedicated and results-driven IT professional with over 4 years of experience, I thrive on leveraging technology to solve business problems and drive innovation. My expertise spans various domains, including network administration, cybersecurity, and cloud computing.Throughout my career, I have consistently delivered high-quality solutions, streamlined processes, and enhanced system performance. My key competencies include:Technical Expertise: Proficient in MS Windows, Python, Azure, Linux, VPN, Routing and switching, and Servers.Project Management: Experienced in leading cross-functional teams and managing projects from inception to completion using methodologies.Cybersecurity: Skilled in implementing robust security protocols to safeguard sensitive data and ensure compliance with industry standards.Problem-Solving: Adept at diagnosing technical issues and providing effective solutions to improve system reliability and user satisfaction.Cloud Computing: Extensive experience in deploying and managing cloud-based solutions to enhance scalability and operational efficiency.My professional journey has been marked by a commitment to continuous learning and adaptation to the ever-evolving tech landscape. I hold certifications in Cybersecurity, CompTIA A+, Network+, and Google IT Support Professional Certificate, reflecting my dedication to staying at the forefront of industry advancements.I am passionate about collaborating with like-minded professionals and organizations to drive technological innovation and achieve strategic goals. I am always eager to take on new challenges and contribute to the success of my team.Let's connect and explore how we can work together to leverage technology for transformative results.
Cbm It
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It Helpdesk AnalystCbm It Jun 2024 - PresentEdmonton, Alberta, CanadaProvide first-level technical support to clients through phone, email, and onsite visits to ensure their computers function correctly, enabling them to complete business tasks.Diagnose and resolve hardware, software, and network issues promptly.Communicate effectively with clients to understand their technical problems and offer the right solutions.Document all support activities, including troubleshooting steps, resolutions, and client interactions.Perform remote troubleshooting and offer step-by-step technical assistance in a timely manner.Utilize specialized help desk support software to remotely access and control end-user's computers for troubleshooting, diagnosis, and resolution of complex issues. -
Customer Service/Product SupportTurbotax Canada Mar 2024 - May 2024Canada• Resolved an average of 13 customers' technical issues per day via phone, and consistently maintained a high customer satisfaction rating of 95%+ • Guided customers navigate our online platform, and desktop software, resolving technical issues, and guiding them through installation, account setup, and troubleshooting processes• Updated customer records and interactions using Salesforce CRM, ensuring data accuracy and compliance with privacy regulations
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Customer Service AdvisorConcentrix Jan 2023 - May 2023Canada• Investigated and resolved customer complaints and issues, achieving a 90% resolution rate, and earning praise from customers for excellent problem-solving skills • Upheld company policies and procedures, including data protection and privacy regulations, to safeguard customer data and maintain confidentiality• Implemented customer feedback initiatives, analyzing survey results, and implementing process improvements -
It Help Desk TechnicianMasadec Ltd. Sep 2019 - Oct 2022Lagos State, Nigeria• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software• Respond to users experiencing difficulties with computer• Provide advice and training to users in response to identified difficulties• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts• Research and evaluate new hardware and software technology and assisted in making decisions on the cost-benefit analysis of new purchases
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Data Entry Specialist/ Administrative OfficerMasadec Ltd. Jan 2018 - Aug 2019Lagos State, Nigeria• Processed client's orders, payments, and refunds accurately and efficiently, reducing transaction errors by 25% through meticulous attention to detail • Collaborated with cross-functional teams including sales, marketing, and product development to address customer concerns and improve overall customer experience.• Implemented an efficient electronic filing system, reducing file retrieval time by 40%+
Adedayo O. Education Details
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Cybersecurity Specialist -
Master'S -
Bachelor Of Science (Ed)
Frequently Asked Questions about Adedayo O.
What company does Adedayo O. work for?
Adedayo O. works for Cbm It
What is Adedayo O.'s role at the current company?
Adedayo O.'s current role is IT Technician | Cybersecurity Specialist | Customer Service | IT Support Specialist | Problem-Solving | IT Helpdesk Support.
What schools did Adedayo O. attend?
Adedayo O. attended Cdi College, University Of Lagos, University Of Port Harcourt.
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Adedayo O.
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