Adedokun Ogunshina Email & Phone Number

United Kingdom

• Conduct meetings and workshops to understand customers’ requirements and how the product/solution meets expectations.• Increase customer stickiness, loyalty and retention by upselling products/services to suit customer’s needs.• Documented and analysed requirements in line with the customer’s needs in order to ensure a tailored solutions or product fit.• Prepared presentations and proposals to show the features and capabilities of the product. • Serve as the primary liaison between the company and assigned clients.• Build and maintain strong, long-lasting client relationships by providing excellent service and value.• Regularly meet with clients to review performance, gather feedback, and ensure needs are met.• Created and maintained strong relationships with customers, understanding their needs and providing support where necessary.• Supported the necessary teams throughout the implementation of the Enterprise Messaging Solution for the customer.• Acted as a liaison between the customer, product and technical team at all times.• Set up regular meetings with both internal and external stakeholders to align on development/implementation progress.• Trained customers on how to use the product as well as showcasing all benefits of using different features in the products. • Facilitated daily stand-ups to ensure team alignment, review of deliverables and constant tracking of project timelines.• Provided regular feedbacks to Product and Developments team based on changing needs and feedbacks from clients.• Responsible for managing the process of responding to Request for Proposals (RFPs) and Request for Information (RFIs)• Collaborated with post-sales team to ensure smooth implementation and customer satisfaction.• Regular preparation of business cases to understand what makes sense for the business margin-wise as well as having a fair grasp of offers that would entice target customers.• Regular presentation of reports to the senior management.

• Conducted meetings and workshops with customers to understand customers’ requirements and their expectations.• Represented the technical voice of the business during technical meetings with customer.• Gathered and documented high-level requirements through workshops and interview sessions with the use of techniques like brainstorming and surveys/questionnaires.• Developed the road map and action plan for the end to end implementation of the solution outlining the sequence of the activities, timelines and milestones in line with the customers’ expectations.• Scheduled regular interviews and workshops with internal stakeholders to communicate customers expectation in order to address the client’s needs. • Employed the use of tools like Microsoft Visio and lucidchart to create flowcharts and swimlane diagrams to illustrate the solutions for customers.• Effectively mapped out technical processes and guided all efforts to ensure successful closure of accounts.• Collaborate with post-sales teams to ensure smooth implementation of solution and customer satisfaction.• Regularly provided feedbacks to internal product management and development teams based on customer needs.• Reviewed developed product builds ensuring it was in line with requirements while ensuring conformity with the agreed draft.• Regularly provided weekly, monthly and quarterly feedback and recommendations to the customer based analysis on the usage.

Lagos, Nigeria

• Led the end to end integration with telecommunication companies to leverage their infrastructure to provide Airtime, Data and SMS services to the Businesses that wish to consume through APIs as well as end users who wish to consume the services through customised dashboards.• Facilitated the end to end integration with businesses willing to leverage the services to third party customers using APIs.• Engaged with stake holders to gather insights and expectations as regards the project mandate/scope.• Documented high level requirement and breaking it down further to user stories as well as capturing valid acceptable criteria.• Articulated requirements putting into consideration MOSCOW prioritisation, functional and non-functional requirements.• Employed business process mapping and notation tools like Microsoft Visio to document processes through effective use of swimlanes.• Collaborated with the design architect to ensure the design aligns with the requirement captured.• Interfaced with the development team and provided support where necessary for project execution throughout the SDLC. • Tracked requirements using the Requirement Traceability Matrix (RTM), support with clarifications and provide status updates where necessary• Worked with IT Project Manager and proactively engaged with technical stakeholders to ensure the gap between solution requirements and actual solution built is eliminated.• Developed and managed relationships with key business stakeholders, actively managed their expectations and monitored satisfaction levels.• Managed UAT, documented test results in line with project plans and highlighted key issues or risks observed to the Quality Assurance team and facilitated user training and release management• Managed business relationships with clients and partners by understanding and documenting their needs through interviews and workshops, validating these needs and communicating it to the internal stakeholders for execution.

• Account/Business/Relationship manager for Vaxtrivent solutions and services Ltd, carrying out all business activities in line with set target and goals by management.• Developing products, marketing plans and maintaining a solid business relationship with clients by ensuring business satisfaction at all times.• Prepare product related forecast and follow up on products performances.• Answer queries and resolve problems in product functionality.• Manage business relationships with Airtel networks Nigeria, Glo Networks Nigeria and other corporate partners.• Seeking strategic and profitable partnerships for the growth of the business.• Liaising with I.T. departments and other departments to satisfy client’s request and ensure smooth execution of projects.• Daily check of all short codes services and ensuring services are delivered efficiently.• Conducting test on the staging environment to ensure all bugs are fixed in order to proceed to the UAT stage.• Conducting UAT test for products ready to be implemented on the live environment.• Co-ordinate implementation of products between network and IT, market, sales, customer services and vendors.

Bachelor Of Science (B.Sc.), Banking And Financial Support Services

Activities and Societies: Graduating class Project coordinator of the graduating class of 2012

Master Of Business Administration - Mba