- Engaged in collaborative troubleshooting sessions with fellow SREs and software engineers, leveraging collective expertise to diagnose and resolve real-time issues effectively.- Achieved monthly patch compliance of 95% and above, executing thorough patch management processes to safeguard system integrity and security.- Drove automation initiatives within the team, leveraging Python, Powershell, Bash Scripts, and cronjobs to streamline repetitive tasks and enhance operational efficiency.- Maintained a vigilant focus on application uptime, consistently meeting and surpassing required Service Level Agreements (SLAs) to guarantee optimal user experience.- Contributed to the migration of VPN proxy infrastructure from CentOS server to Ubuntu, ensuring seamless transition and compatibility with evolving technology stack.- Monitored Kubernetes clusters, implementing proactive measures to optimize resource utilization and ensure peak performance of deployed services.- Proactively participated in Disaster Recovery failover exercises, ensuring system resilience and readiness to mitigate potential disruptions.- Collaborated with senior SREs to manage SSL/TLS certificates using "keytool" utility, ensuring encryption and security compliance across the infrastructure.- Actively participated in on-call schedules, demonstrating readiness to support DevOps engineers during night deployments by provisioning nodes in F5 pools promptly and efficiently.- Played a pivotal role in incident management, meticulously documenting incident reports and resolutions, fostering transparency and knowledge sharing within the team.- Conducted administration of F5 resources, provisioning pools and configuring nodes to ensure seamless load balancing and high availability.- Collaborated closely with team members to troubleshoot, and resolve tickets within defined SLAs, ensuring minimal impact on the business.- Diagnosed root causes, implement solutions, and prevent recurrence of issues.

- Prioritized critical patches and updates for third-party applications, ensuring compliance with industry standards.- Monitored patch deployment progress and performed rollback procedures in case of unexpected issues, maintaining high availability and minimizing downtime.- Analyzed patching metrics and performance data provided by IT Service Management team, to continuously optimize the patch management process and enhance security posture.- Conducted server provisioning using Chef and Jenkins (scripts were already existent), reducing manual intervention and deployment errors.- Participated in cross-functional collaboration meetings to align server provisioning activities with business objectives and project timelines.

- Managed AWS infrastructure provisioning using Terraform.- Automated 80% of processes involving service creation and restarts, and application deployments across Windows and Linux systems using custom scripts, streamlining operations.- Improved configuration management with Ansible to improve application environment reliability.- Used Jira to plan, track, support and close requests, tickets and incidents.

Central Attacking Midfielder