Adedoyin Ogunmokun Email & Phone Number

Adedoyin Ogunmokun is a Customer Relations at MTN Nigeria at MTN Nigeria. She possess expertise in telecommunications, customer service, management, project management, team leadership and 5 more skills.

Listed skills include Telecommunications, Customer Service, Management, Project Management, and 6 others.

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  Customer Relations

  Mtn Nigeria

  Oct 2012 - Present

  Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.Provide quality service and support in a variety of areas including, but not limited to: billing, equipment, coverage and system troubleshooting. • Continuously evaluate and identify opportunities to drive process improvements that positively impact our customer experience.Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document the interaction through contact trackMaintain quality customer relationships by addressing questions and concerns with accuracy and professional understanding of all customer concernsAddress customer concerns in a manner that ensure maximum customer satisfaction