Adeeba Qasim Email & Phone Number

Karachi, Pk

Pakistan

As a Customer Service Coordinator for the Dell project, I lead a team of technicians to ensure seamless service delivery and exceptional customer satisfaction.• Increased on-time technician visits by 15% through efficient scheduling and monitoring.• Streamlined the data entry process on the Dell Partner Portal, ensuring 100% compliance with reporting standards.• Trained new field technicians on SOPs, enhancing their productivity by 30% within the first quarter.• Reversed negative client feedback trends, achieving a 100% positive feedback rate.• Implemented a proactive communication strategy, addressing client concerns promptly and building trust.• Initiated follow-up procedures that increased customer engagement.

Pakistan

• Acted as the first point of contact, ensuring exceptional customer service at the branch front desk.• Successfully reduced customer wait times by implementing effective queue management strategies.• Improved customer satisfaction by 25% through personalized guidance and follow-ups.• Coordinated across departments to resolve 98% of customer issues within the SLA.• Streamlined document handling processes, ensuring accurate data entry and efficient retrieval.• Conducted regular feedback calls, enhancing service quality and identifying areas for improvement.

Karāchi, Sindh, Pakistan

• Provides assistance via chat and/or email to the customers with their questions • Keep records of customer interactions • Follow up to ensure that appropriate actions were taken on customers’ requests • Refer unresolved customer grievances to designated departments for further investigation