A dynamic and well-groomed professional with over 6 years of diverse experience in customer service, business process management, and administrative roles across multiple industries. I thrive on delivering exceptional customer experiences, optimizing business processes, and providing efficient solutions to enhance operational success.Currently based in London, I have recently completed my MSc in Management from BPP University, further strengthening my expertise in leadership, strategic thinking, and business operations. I hold certifications in Google Ads AI-powered Performance Ads and Shopping Ads, showcasing my proficiency in leveraging data-driven strategies to optimize ad campaigns and drive performance improvements.Throughout my career, I’ve worked with top-tier organizations like Accenture and customer-facing environments, honing my skills in:Customer relationship managementProcess optimization and efficiency improvementsGoogle Ads and YouTube pixel implementationMulti-channel communication (email, phone, social media)Sales and payment processingEvent organization and student consultancyI am passionate about delivering high-quality service, solving complex problems, and continuously learning new technologies. My goal is to contribute to an organization where I can apply my diverse skill set, add value to the team, and achieve both professional and personal growth.Currently seeking new opportunities where I can leverage my expertise in customer service, business operations, and process management to make a meaningful impact.Feel free to connect with me!