Adeel Dayo work email
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Technology professional with over 14 years of experience in Project management, Contact Center & CRM Implementations, with extensive domain knowledge of Financial Middleware, Payment Systems & ADC Channels.Expertise in conceptualizing & implementing the innovative solutions with the diversified domain expertise in Contact Center, Payments, Business Process Re-engineering with up-to-date Business and Technical skills.Premium understanding of entire project life cycle from Requirement Analysis to Systems Integration, Execution & Closure of the project. Effective communicator with the technical and non-technical resources in addition to the wide array of experience in dealing with the C-Level stakeholders.Robust background in IVR Implementation, E- Transactions, Telephony integration with third party applications, Compliance, Project Governance, Analysis, and Risk Management. The proven experience in roles that are both team-oriented, as well as roles which require individual’s contribution by leveraging the exceptional relationship management skills.Specialized Areas of Interests:• Project Management, Analysis, QA/UAT• Call Center technology and operations• Alternate Delivery Channels• Process Development, Re-engineering, Gap Analysis and Change management.• Automation Services for IVR, CRM, CMS, Mobile & Internet Banking• System Architectures & Designing
D-Tech & Consultancy
View- Website:
- dtechconsultancy.com
- Employees:
- 17
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Co-Founder And CeoD-Tech & ConsultancyIslamabad, Pk
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Co-Founder & CeoD-Tech & Consultancy May 2021 - PresentKarāchi, Sindh, Pakistan
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Senior Advisory ConsultantAlvarez & Marsal May 2018 - Jul 2024Pakistan -
Senior Project ManagerPronet Pvt. Ltd. Apr 2017 - May 2018Pakistan -
Project ManagerPronet Pvt. Ltd. Jan 2015 - Mar 2017Karachi, Pakistan
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Project ManagerApollo Telecom (Pvt) Ltd. Jun 2012 - Jan 2015Karachi1. Manage projects or large scale sub projects independently ensuring good profitability and quality2. Ensure customer satisfaction with delivery and implementation services3. Plans and monitors delivery phase of project4. Acts as a primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship5. make all decisions on the scope and delivery of the project including acting as the technical expert by interpreting the specifications to the project staff and assisting the staff with any questions related to the technology.6. Directs and manages multiple project teams typically across technical / business disciplines7. Takes ownership and responsibility for all project activity within function / business unit8. Primary contact & project ownership, responsibility and accountability for success of projects9. Responsible for defining project processes, customer interaction and engagement processes10. Manage project closures occur in accordance with operational acceptance criteria11. Manage high level understanding of end-to-end business process12. Manage client relationship, service level agreements and ownership skills to deliver service levels -
Manager Application Integration ServicesApollo Telecom (Pvt) Ltd. Jul 2012 - Nov 2012Karachi* Responsible for an integrated data and voice service that supports the needs in accordance with business initiatives and policies* Ensure that Technology Services are delivered to agreed standards* Lead the development of key performance indicators and performance management reports for infrastructure services* Analyze business requirements and develop detailed functional requirements, clearly stating projects scope* Conduct analysis, design, evaluation, modification, testing and implementation of enterprise wide systems across functional areas
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Manager Call Center Business Applications - McbMcb Dec 2007 - Jul 20121.Handling & Maintaining of different Data Bases of applications.2.Development of different Data procedure data analysis3.Application administrator of CRM(Customer Relationship Module)4.Leading all MCB Consumer Business Projects5.Leading All MCB ADC’s Projects6.Front end development of e-form at CRM7.Conduct analysis, design, evaluation, modification, testing and implementation of enterprise wide systems across functional areas.8.Analyze business requirements and develop detailed functional requirements, clearly stating projects scope.9.Responsible to create relationships between business units and Project Team in all areas of support and enhancements.10.Responsible to Gather, create and document current and future business process flows.11.Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes.12.Perform application configuration, testing and evaluation to ensure quality and consistency.13.Responsible to Recommend changes in development, maintenance and standards.14.Responsible to Identify current data gaps -
Manager Business Applications & Integration ServicesMcb Bank Limited Dec 2007 - Feb 2012Karachi, Pakistan1.Leading all MCB Consumer Business Projects2.Leading All MCB ADC’s Projects3.Overall Responsible for I.T operations of MCB Call Center running on VOIP Setup4.Application level Management and support for CALL CENTER.5.Managing and maintaining servers for Call Center application (include Call Recording Server, CRM server , IVR Server).6.Develop successful business relationships, and provide creative solutions to business problems.7.Analyze source data; Extract, Transfer and Load (ETL) data processing, including reporting.8.Perform Data Migration/ Data Transformation and Load.9.CRM Models and Contact Management system10.Strong customer-facing communication skills11.Demonstrates ability to understand customers need and perform sound technical work
Adeel Dayo Skills
Adeel Dayo Education Details
Frequently Asked Questions about Adeel Dayo
What company does Adeel Dayo work for?
Adeel Dayo works for D-Tech & Consultancy
What is Adeel Dayo's role at the current company?
Adeel Dayo's current role is Co-Founder and CEO.
What is Adeel Dayo's email address?
Adeel Dayo's email address is dr****@****ail.com
What schools did Adeel Dayo attend?
Adeel Dayo attended University Of Sindh.
What skills is Adeel Dayo known for?
Adeel Dayo has skills like Erp, Project Management, Analysis, Crm, Cms, Business Analysis, Team Management, It Operations, Software Project Management, Banking, It Service Management, It Audit.
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Adeel Dayo
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1mcb.com.pk
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