• Developing and sustaining solid relationships with key clients that bring in the most income for the company.• As POC between key clients and internal teams, addressing and resolving key clients’ complaints.• Supervising the account teams assigned to each key client.• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.• Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns• Generate new leads/prospects and maintain monthly qualified leads such as Marketing qualified leads (MQL), Sales-accepted leads (SAL) and Sales qualified leads (SQL) balancing with cost-per-lead (CPL).• Consistently monitor Cost per acquisition (CPA) & cost per conversion (CPC) of all the advertising campaigns.• Setup and optimize campaigns to achieve monthly, quarterly, and annual goals.• Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).• Keywords research using Keywords Planner, Semrush, and Google Trends for SEM.• Setup and optimize campaigns to achieve monthly, quarterly, and annual goals• Successfully spearhead campaigns on social media platforms including Facebook, Instagram, and Google.• Manage social media planning for the execution of marketing strategies and community engagement.• Monitor the online presence of the company's brand and engage with users strengthening customer relationships.• Product research, market analysis, and Shopify Web development.Brands: Zainab Chottani, Farah Talib Aziz, Mushq, Cross Stitch, Fahad Hussain, Ali Xeeshan, Ansab Jahangir, Annus Abrar, Deepak Parwani, Rang Rasya, Pink Tree, Maria Ali, Zain Hashmi

• Check website & app for data accuracy from partner widgets.• Check app push notification are active & running correctly.• Check advertising on website assets loading correctly in ad placement.• Check Khaleej Times content is displaying directly on news aggregator apps.• Check Accelerated Mobile Pages (AMP) are displaying correctly.• Check the page position on Google and other search engines of Khaleej Times AMP pages.• Identify new content visibility platforms.• Trouble shoot across all searches and social platforms.• Using of Tealium and Google Ad Manager to make reports of active campaigns.

• Manage efficient team delivery and output within agreed service levels and business targets.• Effectively manage business processes• Resolve escalated enquiries and complaints• Ensure training and development plans are maintained for all team members.• Take direct control of team retention levels using company methodology.• Provide motivation and management of the team members in order to maintain required levels of retention and operational excellence.• Disseminates information received from client contact point to the team members as soon as possible and ensure that the team members are fully briefed on information received.

• Gather and maintain the data for corporate and residential clients.• Complete the cycle of lead generation and transfers to the closing department till the service is done• Worked with the internal sales team to maintain and help to meet the monthly targets.• Maintain the internal performance of sales team and performance improvement plans and implement new strategies. • Design the training plan and train Sales team.• Maintaining the communication with Client.• Generate daily reports, weekly analysis and plan monthly plans.

• Strategic planning• Using a variety of market and research data to monitor cultural and social trends and their impact on consumer’s attitude, behavior and perceptive.• Finding an angle on a specific product or service on which to be based an advertising campaign.• Researching the product or service to be advertised, this may involve gaining technical or specific knowledge.• Reconciling the difference between consumer’s current perception of the brand and the way the client wishes the brand to be perceived.• Providing the creative team and design team a clearly defined brief that contains concise information on the product, audience and strategy, so that they can develop creative ideas applicable to the media channels that will promote the idea most effectively.• Analyzing and interpreting customer’s response and sales data to evaluate the effective ness of the campaign.

Helped to establish the department from the scratch.• Gather and maintain the data from the Marketing team through discover.Org and data.com• Plan the mechanics i.e. the cycle of cold calling, lead generation and transfers to the closing department.• Worked with the internal sales team to maintain and help to meet the monthly targets.• Monitor the internal performance to business development representatives by call evaluation, make performance improvement plans and implement new strategies. • Design the training plan and train for new hires for cold calling.• Maintaining the communication with vendors of sales force and Vonage.• Generate daily reports, weekly analysis and plan monthly plans.

• Maintain the training team performance, trainer’s utilization.• Preparing and executing the ‘Training Plan’ and coordinating with the stake holders.• Develop strategies to control attrition and maintain the material retention.• Prepare the TNA (Training Need Analysis) on weekly basis• Prepare periodic work reports and sending it to the operations.• Prepare the requisition & attrition reports and sharing with all stake holders

• Training agents and Team Leads on systems and software’s being used in the call center• Preparing the TNA (Training Need Analysis) on weekly basis• Conduct CS training requested by client.

• Answer customer queries along with Sales execution.• Meeting Sales targets (individual and team Targets)• Marinating the basic KPIs (Adherence and productivity, conversion

• Manage efficient team delivery and output within agreed service levels and business targets.• Effectively manage business processes• Resolve escalated enquiries and complaints• Ensure training and development plans are maintained for all team members.• Take direct control of team retention levels using company methodology.• Provide motivation and management of the team members in order to maintain required levels of retention and operational excellence.• Disseminates information received from client contact point to the team members as soon as possible and ensure that the team members are fully briefed on information received.

• Evaluation of calls to maintain the quality standards.• Taking care of overall floor quiz (Preparing, scheduling, sharing results).• Keep a strong check on quality by conducting spot checks, call analysis & sharing fraud cases

• Answering customer queries and resolving the issues at hand through prompt action.• Reaching set targets while ensuring quality.