Adeel Haroon Email & Phone Number

Pakistan

Oxford, England, United Kingdom

Islāmābād, Pakistan

Islamabad, Pakistan

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Islāmābād, Pakistan

Islamabad

I have worked at Altair technologies for 7 years.I was hired as a support representative and worked my may through to becoming a manager support department. During this time i had gained an experience of introducing new policies and setting up whole new departments such Quality /Sales etc.Job description• Interview new hires• Training employees• Assigning targets to employees• Report generation • Review performance• Employee evaluation• Holding one on one sessions with employees• Design employee schedule• Co-coordinating with Development / Media / IT / Quality department • Assist Finance department in making employee Payroll• Holding Weekly Meetings with Higher Management • Assist the higher management in making decisions by providing client’s perspective• Collect issues reported by clients and forward to higher management• Assist higher management with forecasting• Introduce new polices to improve productivity and output• Offer solutions to operations / product / service related problems• Keep support department updated with changes that may take place in futurei.e launch of a new product or service.• Assigning weekly / monthly targets to supervisors / Team leads• Assist supervisors / Team leads troubleshooting technical issues• Ensuring that a good quality service is maintained• Maintain a health / friendly working environment

Rawalpindi

I worked for a few months as an online researcher on Odesk (currently known as upwork).Job Description • Search and gather information from internet• Data entry• Time management• Record keeping• Making outbound calls for information collection and conducting surveys

Islamabad

I started working as a sales represented and later moved to the support department where my job description was to assist our existing clients.• Handling clients queries • Updating information in CRM system• Assisting clients with different issues• Take incoming calls • Emails / Online Chat support

Islamabad

This is the firm where i started my career. I have learnt about call center industryand it's operations.I started as a Customer Sales Representative and then became a trainer and finally a Teamlead where i had an experience of leading a team of approx 40 employees.Job description (as Customer Sales Representative)• Call Handling• Meeting assigned sales target• Maintain good qualityJob description (as Trainer)• Maintain attendance report• Deliver presentations to provide product knowledge and call handling skills to trainees• Evaluate trainees performance • Share progess report with HR & senior leadership Job description (as Team Lead)• Assign sales targets to employees• Maintain agent perform reports• Maintain attendance report• Handling internal email escalations• Monitoring live calls• Review performance reports• Hold one-o-one sessions with sales rep / Team