Adeel Shahid Email and Phone Number

Oversee day-to-day store operations, including opening and closing procedures, cash management, and inventory control.Ensure the store is clean, well-maintained, and visually appealing to customers.Monitor and maintain appropriate stock levels to meet customer demand.Implement loss prevention measures to minimize theft and inventory shrinkage.Set sales targets and goals for the store and motivate the sales team to achieve them.Train, coach, and supervise sales Associates/Client to provide excellent customer service.Address customer inquiries and resolve complaints or issues promptly and professionally.Utilize sales and promotional strategies to boost sales and meet revenue targets.Recruit and hire new staff alongside with HR.Train new employees.Create work schedules and ensure adequate staffing levels.Conduct performance evaluations and provide constructive feedback to employees.Handle disciplinary actions or terminations when necessary with HR.Prepare and manage the store's budget, including expense control and revenue projections.Monitor sales and expenses to ensure profitability.Handle banking and financial transactions, including deposits and cash management.Track and manage inventory levels to avoid overstock or understock situations.Implement inventory control and merchandising strategies to optimize sales.Coordinate with suppliers/internal stakeholders for stock replenishment and negotiate pricing when necessary.Plan and execute store layout and product displays to attract customers.Ensure that the store is aesthetically pleasing and products are well-organized.Ensure the store complies with all relevant regulations and safety standards.Maintain accurate records of sales, inventory, and other operational data.Generate and submit reports to upper management as required.Collaborate with marketing teams to implement marketing and advertising campaigns.Participate in local community events and promotions to increase store visibility.

Develop action plan to achieve commercial target in terms of qualitative and quantitative aspects.Guide and support stores & SIS to increase the repurchase rate, identify & develop gifting clients.Prepare retail management reports.In charge of daily operations of stores and POS align with company business processes & procedures.Develop practical standard operation process and regular update with identifying the insufficiency in operation flow. Optimize SOP to ensure operation effectiveness and adaptability to business development needs.Regular visit to the stores and assigned POS in the territories. Provide feedback to retail staffs and Retailers to make improvements in a timely manner.Control store costs and selling expenses to ensure they are following the company policy and financial requirements.Manage and liaise all in-store activations, monitor the visual merchandising execution, assist with the Human Resources procedures and any other related opening, relocation, closing procedures.Work with store staff, CRM and marketing department to drive programs and events implementation at the level of brand positioning.Develop new customer database through joint-event/joint-promotion with retailers coordinating with marketing team. Monitoring and handling of those after-sales claims. Define recruitment criteria and conduct the interviews.Inspires and motivate staff to build a cohesive and productive team.Retain people by motivating team to gain job satisfaction.Observe market changes & competitor activities, strive to contribute to develop business & strategies by client and/or channel in line with the company and mall strategies.

Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.Introduced new methods, practices and systems to reduce turnaround time.Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.Reviewed performance data to monitor and measure productivity, goal progress and activity levels.Supervised guests at front counter, answering questions regarding products.Coached sales associates on product knowledge by using wide variety of training tools.Protected store from loss or theft by setting and enforcing clear security policies.Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal and external customers.Recommended products to customers, thoroughly explaining details.Clarified customer issues and determined root cause of problems to resolve product or service complaints.Recorded account information to open new customer accounts.Collected and analyzed customer information to prepare product or service reports.Answered customer telephone calls promptly to avoid on-hold wait times.Responded to customer requests for products, services and company information.Met customer call guidelines for service levels, handle time and productivity.Responded to customer requests, offering excellent support and tailored recommendations to address needs.