Adeel Shahid Email and Phone Number

 Managing and leading a team of agents. Monitoring and assessing call center performance. Providing coaching and feedback to agents. Conducting regular team meetings. Developing and implementing policies and procedures. Handling escalated customer issues. Maintaining accurate records. Participating in recruitment and training

Build sustainable relationships of trust through open and interactive communication.Provide accurate, valid, and complete information by using the write method/Tools.Handle Calls; provide appropriate solutions and alternatives within the time limits.Use company policies to determine if there can be an immediate resolution to a customerissue or ifthat issue requires managerial input.Follow all communication procedures, policies, and guidelines during every customerinteraction.

 Training and Mentoring for email customer service support To handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. To manage large amounts of incoming chats. Strong phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to different types of characters. Having a professional and supportive attitude with team members.

• To manage large amounts of incoming calls.• To Identify and assess customers’ needs to achieve satisfaction and Sales targets.• To build sustainable relationships and trust with customer • To provide accurate, valid and complete information by using the right methods/tools.• To meet personal/customer service team sales targets and call handling quotas.• To keep records of customer interactions, process customer accounts and file documents.• To follow communication procedures, guidelines and policies.• To take the extra mile to engage customers