- Led social media marketing efforts, resulting in a 175% growth in the restaurant's following. Implemented data-driven campaigns to boost our online brand presence and attract a larger customer base.- Managed digital promotions of our menu, events, and special offers. Coordinated with kitchen and event teams to ensure alignment with promotional content, leading to a 30% increase in online engagement.- Oversaw daily restaurant operations, including staffing, inventory management, and vendor relations, ensuring a seamless blend between marketing initiatives and day-to-day activities.- Acted as the main liaison for both online and in-person guest inquiries, offering prompt solutions and building brand loyalty through exceptional customer service.- Analyzed sales and engagement data to refine marketing strategies and operational processes, resulting in improved guest satisfaction and increased revenue.

- Consistently delivered exceptional, fast, and friendly service.- Worked as both a bartender and host, greeting and seating guests, and making reservations.- Provided menu recommendations and assistance with menu selection when requested.- Anticipated and addressed guest service needs with skill and professionalism.- Maintained clear and positive communication with coworkers and management.- Encouraged teamwork and ensured proper collaboration among the team.- Completed opening and closing duties promptly and efficiently.- Assisted with the training, supervision, motivation, and coaching of new servers.

- Received promotion due to exceptional performance within 6 months- Handling VIP reservations and their pre-registration formalities- Collecting Guest feedback and working on guest recommendations.- Conducting training, supervising, motivating, and coaching of new employees- Maintained high standards of customer service during high-volume, fast-paced operations- Inspect every room to ensure they meet hotel standards

- Perform basic cashier activities- Ensuring all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.- Collecting Guest feedback- Maintain up-to-date information on room rates, current promotions, offers and packages

Front Office, House Keeping, Food Production, Food & Beverage Operational Exposure.

Front office, Food & Beverage exposure