Adeel Hafeez Email & Phone Number

Dublin, County Dublin, Ireland

Providing managed services and proactive IT maintenance.Providing MSPs, system and network solutions to Multinational Companies Lidl, Paddy Power, Apple Green.Break-Fix and IT solutions for National Lottery Ireland, Circle K, McCauley Pharmacy, Argos, Brown Thomas, O Brian Wines, Subway, Zonal.Vista IT Support (SpecSavers, Costa Coffee, Clarks, Next, Odean Cinema, H Samuel, Mango, Pound World, River Island, The Range, KFC and McDonald).Break-Fix for Retail Response (New Look and Card Factory).Projects for Software and Hardware installation.Parts availability and solutions.Surveys (PM’s) and onsite real-times issues and solutions.Troubleshooting and Technical support.Customer Relation.

Turin, Piedmont, Italy

Network operations with listing of online orders and stock inventory.Order processing procedures and logistics organizing.Pre-shipment and daily computerized assortment.Secure movements based on coded alarm (handheld).Monitoring of inbound and outbound logistics services from Zara Spain.Control logistic services between the warehouse and the store (in out).New weekly entries loading and unloading of goods.Technical Support with code-based entries with billing activity, transportation and customer support.

Milan, Lombardy, Italy

Network support and switching in COLT-ITALY Milan.Rate Management and Interconnection with carriers like Primus, Reach, Tele Sonera, Telstra, Kingston, Tele Globe, Tiscali Net, Colt Telecom, Elinet, G3U, Versatel, voicenet, One Tel, Singtel, France Telecom and Groupalia.Work as traffic controller in Work Force Management team.Skill base routing and monitoring calls in queues.Monitoring of national and international carriers for inbound and outbound traffic with average success ratio evaluation, updating of routing table for best network performance and achieving targeted success ratio.Solving issues related to call centers and prepaid calling card system.Configuration of switches and Routers E-1 Interfaces, their monitoring and troubleshooting.Coordinating with Vendors, Carriers, and Engineers of Wise Communication Systems and Global Communication Systems for problem solving, network expansion and development of network infrastructure.Technical support and customer care.

Milan, Lombardy, Italy

Network support and switching in COLT-ITALY Milan.Coordination With IT and NOC for concerns related to call center traffic.Monitoring and solving issues for Prepaid Calling Card System.Coordinate with Work Force Management for Traffic Controlling.Coordinate with Network Operators for resolving problem related to Inbound and Outbound Traffic.

Brescia, Lombardy, Italy

Sales & Marketing Consultant.Providing technical support & Customer care.

Brescia, Lombardy, Italy

Handling all network operations and troubleshooting, Customer Relation Computing

Napoli, Italy

Designing, Printing and Computerized Machine Cutting, Customer Support

Lahore, Punjab, Pakistan

Unified Modeling Language though AI Software Engineering.

Mcs, Masters In Computer Science

Activities and Societies: President of Univeristy Education Society, Vice president of Society of Sport, Counseler of Liberal Arts.

B.Com, Commerce