Adeel Nabeebux Email & Phone Number

Melbourne, VIC, AU

Leading the establishment of the corporate entity including the legal formation, board support, corporate governance and corporate relationships.Key achievements:- Registration and establishment of CSLR Limited- CSLR Limited authorised by the Assistant Treasurer and Minister for Financial Services as the CSLR scheme operator under the Corporations Act.

Melbourne, Victoria, Australia

Led the delivery of a work program covering Risk and Compliance, Policy Development and uplift in Corporate Governance.

Melbourne, Australia

• Led the delivery of strategic projects for the Australian Financial Complaints Authority (AFCA) continuous improvement program.Key achievement:
• The successful launch of the AFCA Datacube, an interactive visualisation tool which enables Australians to see how financial firms are handling complaints.

Melbourne, Australia

• Led the transition of the Credit and Investments Ombudsman (CIO) scheme into the AFCA scheme in addition to governance and assurance assistance with the transition program PMO.Key achievements:
• The successful launch of the AFCA external dispute resolution scheme in November 2018.
• The successful transition and integration of CIO scheme, employees and winding up activities.Key responsibilities included:
• Ensuring the delivery of deliverables across multiple streams and various technological platforms.
• Development and management of integrated plans across different streams of the AFCA transition program.
• Management of cross program interdependencies.

Melbourne, Australia

• Led the strategic projects in response to the Ramsay Panel review of external dispute resolution and its recommendation for the creation of a single consolidated scheme to replace the three predecessor schemes, namely.
• Securing the Federal Minister of Financial Services' authorisation to the application (bid) on behalf of AFCL to establish and operate the Australian Financial Complaints Authority (AFCA) external dispute resolution.
• The establishment and development of a program of work to deliver the key components of how a single external dispute resolution scheme could work (including proposal for a funding model, terms of reference and.
• Led the end to end project delivery across three work streams (proposed funding model, terms of reference and complaints handling process).
• Led and supported components of significant strategic initiatives.
• Oversaw the procurement and management of internal and external subject material experts to advance deliverables.

Melbourne, Australia

• Responsible for end-to-end delivery of projects and initiatives with various internal business units to drive process improvement and strategic goals.Key achievements:
• The successful redesign of the FOS complaints and feedback process and implementation of the external review function of the Independent Assessor.
• Review of the FOS project management framework.
• Increased operational efficiency for the identification and regulatory referral of Systemic Issues and Serious Misconduct.

Melbourne, Australia

Managed a team of 23 direct reports providing excellent customer service and initial complaint resolution. Led the team through a significant organisation wide change that redefined the operating model.

Melbourne, Australia

Master Of Business Law

Master Of Risk Management

Bachelor Of Commerce/ Law, Finance, Management, Business Law

Activities and Societies: St Hilda's College