Adeem Shahid Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Riyadh, Ksa

Experience in Cisco UCaaS solutions and working as L3 Operations Engineer while fulfilling below responsibilities:• Monitoring ticketing system and handling customer incidents and service requests within the SLA.• Handling provisioning on UC Multi-tenant management applications such as VOSS Automate & Kurmi.• Using Yarnlab tools to gather and analyze UC logs.• Providing Hosted UC Services through Cisco UCM 12.5.• Providing VAS to clients using applications like Cisco UCON, IM&P, Imagicle, etc.• Maintaining bridge of communication between L3 & L2 operations for team alignment.• Monitoring UC environment using advance tools like IR Prognosis and providing pro-active support on any incident or alert.• Providing L3 & L2 support for collaboration products related issues, taking the ownership and driving the issues towards the resolution which also involves engaging different teams and vendors when required.• Configuration of phone features and troubleshooting related issues.• Troubleshoot call related issues including call connection, voice disturbance, etc.• Troubleshoot Voice Gateway and Voice Mail related issues.• Open a CISCO TAC case whenever needed and follow-up until the issue is fixed.

Saudi Customs Head Office, Ministry Of Finance Riyadh Ksa

• Cisco IP telephony system -> CUCM, CUC, CUBE, Gateways, SIP trunk, E1/T1, FXO having CME or SRST • Voice Gateways (VG), Auto Attendant, Attendant Console, Voice and Video calling, paging, Meeting Place, UCCX• Cisco Tele presence using TP Server, Conductor, with end points SX, DX, MX, Spark room kit• Call logs (Monitoring, billing using CDR) and Call recording• QOS for voice, Video, High and Normal data• Troubleshooting of all voice related issues in Head offices, management offices, all Land port, Dry port, Airport, Seaport, Post office all over the Kingdom• Currently in process with STCS cloud.

Riyadh, Saudi Arabia

Pre sales Roles•Architecture/designed some of the most complex solutions using the latest technology in Cisco and HP•Provide technical presales consulting to sales team and customers on designated solution focus areas – Cisco Collaboration, R/S, Data Center, Wireless & Security solutions.•Initiated pre-sales activities, consulting services and products – Developed projects’ scopes (SOW, scope of work) and prepared proposals. •Performed competitive analyses. •Attended industry trade shows, exhibitions, seminars and training sessions to promote products and services.•Develop and finalize solution architecture/design and detailed line item configurations and/or bill of materials (BOMs)•Hands on Experience in using Cisco Commerce (CCW) and HP Iris•Hand on Experience using Cisco PAL, TAC, Cisco Licensing•Survey Pro (Heat map)Post Sales RolesCisco IP telephony network, from design to implementation.Tools and Software: CUCM & Cisco Unity 8X, 9X, 10X, 11X. UCS, BE, MCS, 2900 series, 3900 series, switching and routing, SIP trunk, FXO, E1 lines etc.List of projects: Saudi Customs (Riyadh) Al Salam Hospital (Riyadh) Warranty office (Dammam) ADF Bank (Najran and Al-Kharj) Ministry of Defense (MODA) TVTC (Artavia, Al-Hayat)National Guard (Hail) Ministry of Finance (Riyadh) Nursing College Higher Education MOH (Ministry of Health) MOL (Ministry of Labor)

Pakistan

• Participate actively in prepare, plan, design, implement, operate and optimize of Unified Communication systems, infrastructure and related hardware for customers.• Provide the technical support for Unified Networks and Applications troubleshooting.• Communicate with Cisco TAC for different TAC cases, managing the RMA cases with Cisco.• Use Collaboration strategy - flexible and able to use existing communications systems without requiring expensive and disruptive upgrades; solutions that can integrate with older infrastructure, and is based on Open Standards.• Provide innovative ways to increase end-user productivity while reducing costs.• Provide Right solution for the right customer at the right time with ensuring that their investment in technology is consistent with their business objectives.• Deliver project responsibilities in line with project plan.• Contribute to product development and written proposals.• Facilitate technical trainings for corporate clients with major focus on deployed network infrastructure• Prepare design documents and presentations. Clearly describing the design, including rationale for decisions and implications of decisions.• Provide efficient technical assistance to client and assign engineers for troubleshooting of client issues while ensuring adherence to specified SLA timeframe

13-14 Aziz Centre Hall Road Lahore Pakistan

• Installation and configuration of Communication Manager (CUCM 6.0 & 7.0) • Installation and configuration of Call Manager Express (CUCME)• Configuration of SRST Fall Back (on Gateway, CUCME)• Configuration of Cisco IP phones and third party IP phones (SIP)• Bandwidth controlling using CUCM and Gatekeeper• Gateway load balancing • Trunking between Multiple CUCM using Gatekeeper/ Non Gatekeeper• Integration of H.323 and SIP protocols supporting devices• H.323 and MGCP configuration • Troubleshooting and maintenance of VoIP network• Develop, design and implement Accounting and Inventory system & Employee enrollment and attendance system using Visual Basic & MS SQL Server of o Garments Companyo Auto mobile Spare partso Security Guard company

Master Of Science (Ms), Computer Science, A

Bachelor Of Science (Bsc), Physics, Math A And B, A

Activities and Societies: Photography Club Quiz sociey