Adefunke Adebote Email and Phone Number
With a specialization in Business, Management, Marketing, and Related Support Services, I bring a strategic vision and a customer-centric approach to every opportunity. My comprehensive background and professional experience have equipped me with the ability to develop and execute business strategies that drive growth and enhance operational efficiency. I excel in customer relationship management, consistently ensuring high levels of client satisfaction through effective communication and problem-solving. Additionally, I have a proven track record in driving sales and market expansion. I consistently achieve and exceed targets by analyzing market trends and consumer behavior to make informed, data-driven decisions. My strong leadership abilities and passion for continuous learning and professional development fuel my keen interest in innovative solutions and strategic business growth. Leveraging my comprehensive skill set, I am poised to provide significant value to any organization, driving excellence, innovation, and sustained success. I am eager to connect with like-minded professionals and explore opportunities to contribute to organizational success.
Tjx Canada – Winners, Marshalls, Homesense
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Customer Service RepresentativeTjx Canada – Winners, Marshalls, Homesense Aug 2024 - PresentGreater Toronto Area, CanadaCustomer Relationship Management (CRM): Skilled in managing entire customer lifecycles, using Salesforce and HubSpot to enhance customer engagement.Transaction Handling & Financial Reporting: Proficient in cash handling, QuickBooks, Sage, and inventory management to ensure seamless retail operations.Process Improvement & Efficiency: Implemented productivity initiatives that led to a 25% increase in operational efficiency.Leadership & Team Collaboration: Led coordination of high-level meetings and projects, ensuring efficient communication and results-driven collaboration.
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Customer Relationship Management ManagerLekki Gardens Dec 2021 - Oct 2024Nigeria● Responsible for providing responses to customers enquiries, managing existing customers based on location● Advising customers on their payment options, suggesting methods of payments, and update clients on their investments and related financial obligations● Writing final notice warnings to customers when payments are not being made and instituting legal action when customers fail to pay their debt.● Constantly maintained Customer Satisfaction Index above 80● Manage collections and delivery of housing units to clients● Constantly meeting and exceeding assigned targets.● Contacting customers and informing them of their overdue bills.● Contacting lawyers and insurance agencies to facilitate payments. -
Sales ExecutiveLekki Gardens Feb 2020 - Nov 2021Nigeria● Preparing and sending quotes, and proposals and managing the sales process through specific software programs.● Constantly meet and exceed assigned targets month on month by reducing rejection and churn rate● Actively seeked out new sales opportunities through cold calling, networking and social media● Handled complaints from customers in a tactful manner to maintain client relationship● Conducted market research to identify selling possibilities and evaluate customer needs● Contacted potential and existing customers on the phone, by email, and in person.● Served as intermediary between the customers and the company
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Business Development OfficerOpay Nov 2019 - Jan 2021Lagos, Nigeria● Developed the team to meet and exceed business metrics in the regions by resolving critical sales and operational issues that are beyond sales executive capacity.● Controlled and monitored movements of agents and terminals across the Lagos Island territory to ensure maximizing sales opportunities.● Seek new sale opportunities through field trips and promote agents to refer more customers to apply for debit card● Trained agents and customer's on the benefits of OPay debit card to foster and develop relationships with customers● Ensured market penetration, agent acquisition drive, and management of existing and potential agents● Solved card-related issues reported by agents and continuously build a stronger agent network.● Planned territory sales strategy, consistent target delivery, and achievements. -
Information OfficerMinistry Of Information And Strategy Nov 2018 - Oct 2019Akwa Ibom, Nigeria● Sourced relevant information in hard or electronic format, classified and stored information for ease of access and retrieval● Answered information-related queries from within the ministry and from the public where appropriate● Help maintain and uphold a certain image and identity for government officials or organizations● Responsible for writing and editing reports, publications and website content● Wrote press releases and prepare information for distribution by media outlets● Developed and managed internal information resources
Adefunke Adebote Education Details
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Business, Management, Marketing, And Related Support Services -
Linguistics
Frequently Asked Questions about Adefunke Adebote
What company does Adefunke Adebote work for?
Adefunke Adebote works for Tjx Canada – Winners, Marshalls, Homesense
What is Adefunke Adebote's role at the current company?
Adefunke Adebote's current role is Customer Relations Manager | Business Development Expert | Certified in Digital Marketing.
What schools did Adefunke Adebote attend?
Adefunke Adebote attended Durham College, University Of Ilorin.
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