Mayowa Adegbola Email & Phone Number

Lagos, Nigeria

• Improving productivity by providing first level support to over 500 staff on all in house software applications and IT related issues• Manage and administer all Enterprise applications including but not limited to Microsoft O365 suite, Exchange and Azure AD administration and Cisco CUCM. • Install and configure computer hardware, software, systems, networks, printers, and scanners. • Working closely with end-users to provide technical support for hardware and software applications. • Managed the biometric access system (using I-SecureLeap) and supported users on the nurse call system (ZKR Software). • Install software, grant permissions, and configuration of hardware for new employees as part of onboarding process. • Monitor network equipment logs using (solarwind) monitoring tool. • Usage of ticketing systems (Manage Engine) to manage and process support actions and requests. • Creating user accounts on the AD ONPREM and assigning appropriate licenses on the Microsoft 365 admin Center.

Abeokuta South, Ogun, Nigeria

 Directing installation and maintenance access services task for home and enterprise clients. Ensuring the efficient functioning of telecommunications equipment as needed, including switches, routers, radio etc through periodic installation and maintenance. Facilitating the training of end users on system setup and the use of internet to aid work efficiency. Responding and resolving emergency customer complaint in a professional and friendly manner. Coordinating the proper documentation and accounting of hours submitted by allocating hours to various job tickets.

 Provided technical assistance like routine staffs’ system update and maintenance to which improved their efficiency.  Ensured a hitch free internet service with proper and efficient connection. Contributes to unit goals by accomplishing related duties as required. Solved emergency problem like basic troubleshooting, network diagnosis, and hardware versus software problems.

Ogbomosho, Nigeria

-Increased the transmission efficiency rate by adequate operating and maintenance of both the studio and transmission room equipment.-Recommended the purchase of new facilities and equipment and worked with fellow colleagues to installed and set them up for use.- Supervised computer and network operations by researching and selecting software and hardware for in-house use, learning its use, and facilitated staffs instruction on its use.-Overseas all programming and network administration and troubleshoot computer and Increased the transmission efficiency rate by adequate operating and maintenance of both the studio and transmission room equipment.-Recorded audio and edited audio signal using softwares like Samplitude and Adobe Audition.

Master Of Business Administration - Mba, Strategic Management

Bachelor Of Technology - Btech (Hons), Electronics Electrical Engineering, Second Class Upper

Ccna | Introduction To Cybersecuirity