Managed, organized, and facilitated the weekly/monthly Recreation Therapy groups for an inpatient psychiatric unit with 30 patients. Weekly groups consisted of the following topics: Cognitive Remediation, fitness, swimming, leisure education, social skills training, community integration.Developed patient care plans and outcome measures.Facilitated weekly DBT skills groups teaching mindfulness, emotion regulation, distress tolerance, and interpersonal effectiveness skills. And contributed to the weekly DBT consultation team meetings.

Assisted in the managing, organizing, and facilitating of the weekly and monthly Therapeutic Recreation groups for an inpatient psychiatric unit with 30 patients. Weekly groups consisted of the following topics: fitness, swimming, leisure education, social skills training, and community integration.

Maintained a safe and secure therapeutic environment while managing individuals with varying degrees of mental illness. Followed prescribed behavioral programs while acting as a mentor and caregiver for the patients.

Developed and facilitated recreational and occupational activities for short term programs and summer camps to promote independent daily living skills, social interaction and independent leisure participation.Chaperoned overnight activities and ensured participant safety. Substituted in classrooms with students with multiple disabilities.

Coached 11 Veterans in preparation to participate in the 36th National Veterans Wheelchair Games.Supported the NVWG team members by educating and facilitating practice sessions for events.Educated and encouraged Veterans in pursuing and participating in independent recreation.Developed and facilitated a stress reduction group for a group of various Veteran populations.

Volunteered to gain first hand knowledge of Recreational Therapy in a clinical setting in preparation for a summer internship.Acquired and reinforced knowledge and skills required to assist individuals with war related injuries and physical disabilities. Observed group facilitation and assisted as appropriate.

Processed new items into the purchase order system. Reviewed and corrected product descriptions before final approval for addition to the annual catalog. Completed special projects and assisted buyers in their duties to process and fulfill orders for clients.

Processed orders through an Enterprise Resource Planning (ERP) system; consistently maintained over 99% order processing accuracy. Managed dealer accounts through SalesForce, a Customer Relationship Management (CRM) system. Responded to inquiries regarding product line, including technical specifications, product usage and availability, in a manner than engendered customer loyalty; resolved complaints. Communicated professionally with co-workers, dealer accounts, and consumers. Proposed, championed, developed, and instructed a French class for Petzl employees.

Processed and managed orders, handled inquiries about the product line, including specifications and availability in a manner than engendered customer loyalty; resolved complaints. Maintained up-to-date knowledge on the product line and its usage in order to provide technical assistance. Increased accuracy of Division Specialists by assisting with order processing and reducing overall work load.

Oversaw the scheduling and management of 15 employees in the daily operations of the gym; provided training and guidance to staff and motivated them to make climbing a fun experience for customers. Resolved escalated membership and billing issues in a calm, efficient manner resulting in return customers. Key collaborator in the creation and implementation of the summer youth climbing program.

Performed safety evaluation of new canyoneering route in Moab Utah and guided groups of 4-10 people. Researched, drafted, and finalized the Employee General Operations and Procedures Manual. Organized and guided river trips; managing 2-7 boats with up to 56 people per trip.

Planned expeditions, which included coordinating staff, instructing and providing program details to participants, allocating equipment, and obtaining site permits. Organized, outfitted, and guided a 7-day river rafting trip down Utah’s San Rafael Swell. Created, administered, and analyzed the annual program survey and evaluation. Facilitated equipment rentals; maintained and repaired rental equipment.

Administered emergency medical assistance to distressed or injured individuals using rescue techniques and equipment; completed and maintained accurate medical documentation. Trained and drilled in high-angle and over-the-side rescues, and ski lift evacuations. Employee of the month for the month of January 1998.

Developed the Policies and Procedures Manual; presented it to the Risk Management Department for review before final completion and approval. Collaborated with management to initiate climbing wall employee training program to ensure safe and consistent practices. Designed and established the Outdoor Recreation Program’s Slackline program.

Provided medical assistance and transportation to the members of the community and responded to fire emergencies to protect life and property. Trained and drilled in high-angle and over-the-side rescues.