Adekemi Satukesi Email & Phone Number

Ontario, Canada

Saskatoon, Saskatchewan, Canada

Provide technical support to customers ensuring their hardware and software are configured properly and working optimally. Always ensure trouble tickets are created and service orders booked for repairs after proper troubleshooting. Capture and document all reported issues for resolution and organizational data analysis, while providing high level customer service to ensure customer satisfaction and retention.

Toronto, Ontario, Canada

▪ Facilitate requirements gathering & documenting detailed functional, technical & business requirements for new Salesforce solutions.▪ Large scale digital transformation project into salesforce cloud.▪ Data migration into the salesforce org using tools such as data import wizard, data loader etc▪ Design, setup and maintain Salesforce standard objects, custom objects and junction objects.▪ Create users, roles, public groups, sharing rules and record level permissions to manage… Show more ▪ Facilitate requirements gathering & documenting detailed functional, technical & business requirements for new Salesforce solutions.▪ Large scale digital transformation project into salesforce cloud.▪ Data migration into the salesforce org using tools such as data import wizard, data loader etc▪ Design, setup and maintain Salesforce standard objects, custom objects and junction objects.▪ Create users, roles, public groups, sharing rules and record level permissions to manage sharing access among different users to control visibility within the application▪ Monitor data quality and integrity, reducing duplicate accounts by 20%.▪ Designed a billing system application to automate daily transactions for a Telecom client Show less

Lagos

▪ Facilitated brainstorming sessions with the Salesforce development team to actively involve them during the requirements stage level analysis.▪ Developed and documented business management plan, functional and non-functional requirements.▪ Created data flow diagrams and process flow diagrams to facilitate better system understanding for data migration to Salesforce▪ Led the implementation of the change management of the solution for the contact center ensure that user adoption is… Show more ▪ Facilitated brainstorming sessions with the Salesforce development team to actively involve them during the requirements stage level analysis.▪ Developed and documented business management plan, functional and non-functional requirements.▪ Created data flow diagrams and process flow diagrams to facilitate better system understanding for data migration to Salesforce▪ Led the implementation of the change management of the solution for the contact center ensure that user adoption is seamless into the solution.▪ Assist with project implementation and control monitoring process related to quality assurance (QA) and user acceptance testing (UAT).▪ Consulted on troubleshooting and defect resolution, this includes requesting resources, migration through environments and ticket management.▪ Designed various types of email templates for auto response to customers. Show less

Lagos, Nigeria

▪ Provided analysis to executive management and departmental leaders on revenue enhancement projects implementation and benefit realization▪ Administered innovative strategies during meetings which reformed the communication structure of projects and enhanced the effectiveness of cross departmental collaboration▪ Reviewed current situation by analysing departmental processes, provided ongoing analysis of current strategic initiatives to identify and enhance areas of… Show more ▪ Provided analysis to executive management and departmental leaders on revenue enhancement projects implementation and benefit realization▪ Administered innovative strategies during meetings which reformed the communication structure of projects and enhanced the effectiveness of cross departmental collaboration▪ Reviewed current situation by analysing departmental processes, provided ongoing analysis of current strategic initiatives to identify and enhance areas of growth▪ Evaluated the efficiency of projects geared towards process improvement, technology upgrades, cost reduction and business continuity▪ Built business case for program to track commitments and value realization: gathered costs and benefits, researched industry benchmarks, assigned metrics, and created tracking system Show less

Lagos, Nigeria

Diligently coordinate and monitor the activities of the email team Conduct feedback and coaching session with the team members. Assist in recruitment process for CCEs.Ensure prompt, complete and satisfactory resolution/feedback on email and webchat queries. Facilitate prompt and complete dissemination of relevant information to team members.Professionally liaise with relevant unit to ensure timely resolution of customer complaints. Track and monitor new/existing products and… Show more Diligently coordinate and monitor the activities of the email team Conduct feedback and coaching session with the team members. Assist in recruitment process for CCEs.Ensure prompt, complete and satisfactory resolution/feedback on email and webchat queries. Facilitate prompt and complete dissemination of relevant information to team members.Professionally liaise with relevant unit to ensure timely resolution of customer complaints. Track and monitor new/existing products and services and provide feedback to product managers. Show less

Lagos, Nigeria

Delivered prepared sales scripts to persuade potential customers to purchase products or service. Maintained high knowledge of company products and services in order to respond to customer enquiries.Contacted businesses or private individuals by phone and made outbound calls to solicit for customer payments for services already rendered.Contributed to formulated initiatives and also apply retention and loyalty programs towards customers.

Lagos

Identified and resolved customer queries promptly and courteously at all times. Routed customer issues to the relevant units using defined escalation channels.Accurately collated and prepared appropriate daily, weekly and monthly activity and performance reports for the attention of the Team Leader, Contact Centre Operations.Flawlessly recorded all customer interactions using approved software and escalate unresolved issues to the Team Leader, Contact Centre Operations as… Show more Identified and resolved customer queries promptly and courteously at all times. Routed customer issues to the relevant units using defined escalation channels.Accurately collated and prepared appropriate daily, weekly and monthly activity and performance reports for the attention of the Team Leader, Contact Centre Operations.Flawlessly recorded all customer interactions using approved software and escalate unresolved issues to the Team Leader, Contact Centre Operations as required. Show less

Higher National Diploma, Accounting

(Wes Verified as Diploma (two years), diploma (three years) and postgraduate certificate (one year)

Education record