When I was younger, my mother would say that 'customer is a big deal, the main focus of any business. As I grew, I understood that providing unparalleled customer service is the most significant focus of any business. I have over 10 years of experience and a degree in Business Administration. I am experienced in Customer Service, Business Management, Process Improvement, strategic reporting, Customer Retention, and leadership. Met and exceeded role expectations for 8 consecutive years. I pride myself on being thorough, diligent, and caring for all of our clients' needs.I have worked with numerous teams across departments at different service levels with excellent communication, presentation, and leadership skills. I am a very resourceful individual who is adaptable, flexible, self-driven, and hardworking; while possessing exceptional interpersonal relationship qualities and can successfully mentor and motivate people to carry out complex duties under stringent deadlines. As the Regional Head of Branch Operations, I maintain service standards across all locations under my watch. I take ownership of customers' complaints, ensure optimal staff productivity and a good staff satisfaction index, and collaborate with personnel in other business areas to achieve the company's goal.Asides from my profession, I enjoy writing and mentoring children. I also volunteer for good social services at my workplace and local assembly
