Business Services Manager
Lagos Nigeria
🔹 Hired to oversee all day to day branch operations, and manage the branch to improve sales, service, and operational efficiencies along with achieving banking strategic objectives in the branch network. Developed tactics and communication materials to increase compliance and operational effectiveness, and implemented timely interventions to prevent escalation in customer dissatisfaction✏️ Developed strong client relationships by providing timely, value-added information, advice and recommendations.✏️ Handling both placement and pre-liquidation of tenured funds referred to as Fixed and Call investment on behalf of customers. ✏️ Process transfer of fund to account of customer of other banks through NIBSS, electronic fund transfer (NEFT), Real Time Gross Settlement (RTGS) and Autopay. Onboard customer on internet banking, mobile banking and other e-product services.✏️ Prevented fraud by detecting impersonation in account opening – thereby preventing loss over N100,000.000 i.e. $357,142.✏️ Marketed and promoted bank's financial services and products; produced clients’ progress report and maintained constant liaison