Adekunle Bakare Email & Phone Number

Lagos State, Nigeria

Banking

Nigeria

Review of Product papers and give compliance position in relation to regulatory directives. Assist in risk assessment and identifying risks associated with new products, services, complex transactions, customers and geographies. ▪ Conduct review of regulations and develop internal processes for the Bank’s adoption. ▪ Rendition of monthly AML/CFT Regulatory returns such as Quarterly, Monthly Dud Chq, FTR, Accounts without BVN, Whistle Blowing, Corporate Governance, Tier 1 & 2 KYC report, Risk Based Supervision report etc. to CBN, NFIU, NDIC and other regulatory bodies. ▪ Conduct enhanced due diligence on customers, understand transaction patterns and other suspicious activity. ▪ Ensuring vendor upload records of Specially Designated Nationals (SDN) and internal watchlisted customers are maintained in the system. ▪ Conduct review and monitoring of Crypto assets/accounts for Senior Management decision. ▪ Investigation of suspected cases of Compliance, Regulatory and Legal infractions and reporting to the Group Head, AML/CFT and Chief Compliance Officer. ▪ Conduct Compliance checks on branches. ▪ Conduct risk assessment on vendors, third party applications on AML aspects. ▪ Handling of Compliance IT project such as Dashboard to monitor regulatory returns Bankwide, AML platforms etc. ▪ Develop questionnaire to be administered to Strategic Business Units under my purview. ▪ Attend Strategic Business Units meeting on Regulatory, audit exceptions raised during examinations (internal & external). ▪ Handling of IMTO transaction monitoring. ▪ Conduct daily review of STR alerts on suspicious transactions from the SoftAML. Also, I prepare STR investigation report for Chief Compliance Officer’s approval and upload approved STR on NFIU GoAML portal. ▪ Handling AML/CFT training, Knowledge sharing session in line with Compliance program. ▪ Report to Group Head, AML/CFT and Chief Compliance Officer.

Continuously carrying out calibration process in the Lagos Regional Contact Centres across all channels (Voice, Social media, Chat & Emails). - Effectively provide the required information and assistance to consultants based on their unique needs, dedicated to resolving all enquires on first contact and communication with the customer. - Ensuring customer experience is maintained through review of customer surveys and provide feedback to the consultants. - Applied sound knowledge acquired about the bank’s products and services, and utilized this knowledge to adequately communicate new functionalities, features and benefits to customers. - Conduct Root cause analysis on customers complaints to ensure customer experience is maintained at all time. - Ensured that consultants are empowered through process improvements. - Drive the digital agenda in the Contact centre in order to reduce inbound calls and increasing customer self-serve options available on bank’s channels. - Collected customer feedbacks from the consultants on service quality improvements and contributed ideas on ways to resolve problems and serve customers in a better way. - Ensured quality KPIs for all consultants is delivered within the agreed frequency. - Trained all consultants on full utilization of Customer Relationship Management (CRM & D365) application suites. - Work & supervising extensively other Ecobank Affiliates Contact Centres (Kenya, Uganda, Malawi, Liberia, Sierra Leone etc) on rendition of quality service across board. - Rendition of daily and monthly reports to appropriate leadership. Training new hires and existing staff on full utilization of platforms usage in the Contact Centres.

Lagos, Nigeria

Conduct Due diligence on Correspondent banking relationship such as International Organisations & Financial Institutions around the Globe.Develop and many times reviewing new & existing internal policies such as Standard operating manual, codes for Executive Management approval.Interpretation of Regulatory Guidelines, Circulars & Frameworks for effective financial services.Compliance business partner to Remittance organisations such as Moneygram, Western Union, RIA.Supervising and monitoring of quality regulatory returns to Regulatory authorities.Total elimination of penalties or sanctions charge on the Bank for non rendition of returns through monitoring.

Lagos, Nigeria

Real time monitoring of Invisible transactions bankwide to avoid breach of regulatory regulations on daily basis.Elimination of late response to Regulatory authorities on financial crimes activities and investigations.Compliance business partner to Treasury, Remittance, Agriculture Finance & Ombudsman.Timely Closing of audit exceptions raised during spot checks conduct by the Regulatory authorities within my purview.Develop training materials and train the business partners staff on quarterly basis on regulatory issues arising within their business environment and provide proven techniques to have competitive advantages.

Lagos, Nigeria

Providing good relationship management services to High Network Individuals clients.Taking loss making branches to profitable location through strategic initiatives.Providing good quality credit to bank's customers to generate more revenues.Won Nigeria Corpers account (Lagos and Ogun state Chapter) for deposit mobilization.Mobilization of cheap funds for fixed investment and Treasury products.Customer retention of existing and new clients.

Ikeja, Lagos

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Agege, Lagos

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Certified Strategic Mgt Professional, Strategic Management