2G/3G Front Office Engineer• Provide technical support to customers through remote and on-site trouble-shooting.  • Provide technical solution and hands-on support on communication networks.   • Responsible for Technical support and problem resolution   • Responsible for analyzing the faults and performance report   • Take responsibility for detection, interpretation, handling and escalation of alarms.  • Receive and acknowledge the alarm in accordance with the operational instruction of the Network      Management System.  • Receive performance alarm and analyze how it is affecting different services and SLAs. •Classify the fault into Critical, Major, Minor.  • Perform 1st level restoration.  • Escalate if the fault is beyond the capabilities of 1st level restoration and / or cannot be solved within the escalation    time.  • Create TT and assign it to relevant person.  • Create work order if need handle on site. • Collect raw data and output report, dispatch to relative staffs

Answering customer questions about the company, products, or servicesResolving customer complaintsEscalating to the appropriate teamHandling returns and exchangesAddressing billing concernsKeeping records of customer interactionsSelling products and services.

Took recordings of events in the company,sorted out clients complaints and provided solutions, initiated leading conversations about the business online.

I worked as a sales representative, made sure clients got their orders and payments were made without errors, initiated leading conversations about the company online.

Took prospective clients out for inspection, welcomed clients and gave them briefings at the absence of my boss,took recordings of events in the company, also looked for ways to get potential clients online.