- Delivering expert guidance and strategic insights to clients remotely, addressing their unique IT challenges and opportunities.- Developing and implementing customized Information Technology strategies aligned with clients' business objectives and industry best practices.- Managing and leading IT projects from inception to completion, ensuring successful implementation within defined timelines and budget constraints, all conducted remotely.- Advising on and implementing technologies that enhance remote work efficiency, including the adoption, upgrading, and integration of relevant IT tools.Providing continuous virtual support and guidance to clients, offering troubleshooting assistance and facilitating remote training sessions.

- Developed and implemented IT strategies aligned with the organization's business objectives and long-term vision.- Provided strong leadership to the IT team, fostering a collaborative and goal-oriented work environment.- Recruited, trained, and mentored IT staff to promote professional development and ensure a high level of expertise.- Established and enforced robust security policies, procedures, and protocols to protect information assets.- Ensured compliance with relevant regulations and standards, implementing policies to meet legal requirements.- Oversaw IT projects, ensuring timely delivery, adherence to scope, and compliance with budget constraints.- Led Elteriak Group IT Engineers team in maintaining and configuring patches, backups of NetApp SAN and NAS, VMware virtual machine environment, and sustaining off-site backup and redundancy plans and procedures.- Effectively communicated IT strategies and initiatives to executive leadership, ensuring alignment with overall business goals.- Collaborated with other department heads to facilitate cross-functional communication and fostered a unified approach to organizational objectives.- Monitored the performance of anti-virus systems and deployment to users, maintained file system, email, Windows server environment security, and provided 3rd line support for network and systems analysts.- Established and monitored key performance indicators (KPIs) for the IT department, regularly assessing and improving performance.- Prepared and presented concise reports on IT performance, project status, and key achievements to executive leadership and stakeholders.- Verified documents of Installation and Operational Qualifications were in accordance with ICT procedures, determined and implemented best practices, and continually focused on process improvement.

- Provided clear direction and priorities, ensuring team members understood their roles and responsibilities.- Fostered a collaborative team environment by promoting open communication and promptly resolving conflicts.- Developed and maintained project plans, successfully assigning tasks and meeting deadlines.- Offered consistent technical expertise to team members, providing guidance on complex issues and promoting knowledge-sharing.- Stayed informed about emerging technologies, successfully evaluating their potential impact on current systems and processes.- Identified and addressed skill gaps within the team through targeted training and professional development opportunities.- Fostered a culture of continuous learning and improvement, successfully encouraging team members to pursue certifications and attend relevant workshops.- Facilitated regular meetings with other departments to understand their IT needs and aligned priorities.- Conducted risk assessments for IT projects, successfully identifying potential issues and developing effective mitigation strategies.- Provided hands-on support for critical technical issues, collaborating with team members to find timely resolutions.- Ensured comprehensive documentation of IT processes, creating a knowledge base for troubleshooting and onboarding.

* EGYPTIAN AMERICAN STEEL ROLLING COMPANY- Served as the Section Head for System Administration and assumed the IT Team Leader role, I made significant contributions to the Egyptian American Steel Rolling Company (EASRCO). My responsibilities encompassed the Melt Shop Plant at the International Steel Rolling Mill (ISRM) located in Merghem, both integral parts of the Beshay Steel Group. Throughout my tenure, I effectively managed and led IT operations, concentrating on the optimization of technological infrastructure to enhance overalloperational efficiency.- Spearheaded a team of 11 engineers as the IT Team Leader at the Egyptian American Steel Rolling Company, overseeing the execution of tasks and projects in alignment with job descriptions.- Took a leadership role in the planning and execution of all strategic projects within the department, ensuring successful project delivery.- Achieved 100% responsibility for the attainment of team targets and objectives, demonstrating effective leadership in goal-oriented initiatives.- Assumed responsibility for training newly hired IT team members, focusing on skill development to meet organizational requirements.- maintenance, and user activation between the three factories in the industrial area in Sadat City and the site located in Alexandria.- Led a team of 11 engineers in providing comprehensive IT support to all Beshay Steel users.- Managed all hardware resources in Data Centers, maintaining facility management for IT data centers, IT rooms, and end-user devices across various steel production sites.- Oversaw project management for all initiatives related to the System Infrastructure, providing IT systems consultancy to different subsidiaries of the sites.- Managed several projects in the capacity of a project manager, ensuring seamless execution and successful completion.- Demonstrated expertise in troubleshooting and maintaining company servers during critical situations and crises.

* EGYPTIAN AMERICAN STEEL ROLLING COMPANY | SADAT CITY- Administered and maintained the overall health and performance of the IT infrastructure as a Senior System Administrator.- Implemented and managed virtualization technologies, including VMware and Hyper-V, to optimize resource utilization and enhance system scalability.- Configured Milestone systems and maintained their functionality.- Worked on and configured Cisco router 2900, implementing V-Lans and routing between Beshay Steel plants.- Managed and created policies on FortiGate Fortinet 50E, 60C, 60E, 100D, and 200D firewall devices, consistently updating and installing firmware.- Configured and managed over 30 HP ProCurve switches, including the 5412zl core switch, 2920, 2910, 2610, 2520, 1810, 1800, and 1700 edge switches. Implemented VLANs, routing between switches, and regularly updated firmware.- Installed, configured, and managed domain controllers, additional domain controllers, DHCP, and DNS servers on Windows Server 2008, 2008 R2, 2012, 2012 R2, and 2016.- Managed print servers and PaperCut software connected with Xerox network printers.- Provided technical support to end-users, troubleshooting hardware and software issues, and ensuring timely problem resolution.- Mentored and trained junior system administrators, fostering skill development and knowledge sharing within the team.

* EGYPTIAN AMERICAN STEEL ROLLING COMPANY- Tracked and evaluated the performance of critical systems such as COMSYS and Maximo, holding responsibility for the level 2 systems within the production process.- Operated and maintained HP Blade Enclosure C7000 and HP ProLiant servers, including models bl460 g5, bl460 g6, and bl460 g7.- Executed tasks related to the VMware infrastructure, installing vSphere EXSI 6, vCenter server, and VMware View Connection 6.-Created, configured, and managed virtual machines (VMs) and zero clients, ensuring optimal functionality.- Installed and configured Exchange Server 2013, managing its ongoing operation and performance.- Implemented and configured VEEAM Backup & Replication v8 to back up all virtual machines systematically.- Configured Symantec Backup Exec, overseeing backup processes for user data through the creation and management of backup jobs.- Installed and configured Acronis Backup & Recovery 11.5, creating and managing backup jobs for efficient data protection.- Managed and configured the backup server Data Protection Manager (DPM) for comprehensive backup system support.- Worked on QNAP Turbo NAS, creating logical unit numbers (LUNs) and incorporating them as ISCSI storage resources.- Installed, configured, and managed the NOD antivirus server, ensuring a secure and resilient antivirus infrastructure.

* EGYPTIAN AMERICAN STEEL ROLLING COMPANY- Provided first-level technical support and troubleshooting assistance to end-users, addressing hardware, software, and network-related issues.- Responded to and resolved help desk tickets and service requests in a timely and efficient manner, ensuring user satisfaction.- Assisted users with account management, password resets, and access permissions, adhering to security policies.- Conducted remote troubleshooting and provided step-by-step instructions for problem resolution when applicable.- Successfully resolved issues related to various Windows operating systems, including Windows 2000, Millennium, XP, 7, 8, and 10.- Proficiently addressed challenges related to Microsoft Office across multiple versions, including 97, XP, 2000, 2003, 2007, 2013, and 2016.- Executed the setup of various software programs, ensuring seamless integration and functionality.- Demonstrated expertise in maintaining and troubleshooting PCs, promptly resolving user problems and addressing network-related issues.- Escalated complex technical issues to the appropriate IT support teams for further investigation and resolution.

- Managed customer relations and served as the primary point of contact for addressing and resolving issues. Handled communication andproblem resolution with foreign companies and banks, ensuring effective and diplomatic resolution of any issues that arose.

- Monitored and assessed the performance of PCs, ensuring their optimal functionality and addressing any issues that may arise.- Additionally, tracked and followed up on the target achievement of sales agents, providing support and resources as needed to facilitate their success in meeting objectives.