Adel Binhatem Email & Phone Number

Ajman Emirate, United Arab Emirates

 Monitoring and resoling the complaints from the customers. Handling the case system to follow the request through the customer portal. Handling the reception, front desk, back office. Receiving the customer in Front desk and helping in proper manner. Handling suggestions from the customers and submitting higher departments. Taking the surveys from the existing company to improve the customer service. Following the requests such as Visa, trade license, establishment card, etc…

Ajman Emirate, United Arab Emirates

 Processing immigration transactions such as Visa, Residence, establishment Card, etc… Ensuring all necessary requirement and documents are met for completing transaction correctly according to policies and regulations. Coordinating with immigration to complete the requests. Receiving and resolving the complaints and cases. Providing support and assisting the customer with virtual conference. Organizing and preparing reports the weekly, monthly, quarterly.

Ajman Emirate, United Arab Emirates

 Handling legal disputes and conflicts in rental, cheque issue, partnership dissolution, and labour complaints. Conducting investigations and gathering necessary evidence to effectively and objectively resolve disputes. Providing legal consultations and advise to conflicting parties for amicable dispute resolution. Conducting mediation sessions to resolve disputes and reach agreement acceptable to all parties. Drafting settlement agreements and legal documents upon reaching a final agreement. Monitoring cases in court and legal entities when necessary and providing legal support. Ensuring compliance with relevant laws, regulations, and legal procedures in dispute settlement.

Ajman Emirate, United Arab Emirates

 Processing and managing employees salaries Ensuring accuracy and compliance with salary policies and regulations. Handling payroll inquiries and discrepancies. Collaborating with HR and finance departments to seamless salary process. Generating salary reports and analysis for management review. Keeping abreast of changes in labour laws and regulations affecting salary administration.  Providing support to employees regarding salary related queries and concern. Managing the pension system for employees and beneficiaries. Ensuring the enjoinment of retirement benefits in accordance with applicable policies and regulations. Providing advise and support to employees regarding to the retirement and pensions. Preparing report related retirement and pensions of the employees.

Dubai, United Arab Emirates

 Managing payroll and salary processing. Managing pension plan and ensuring compliance with relevant regulations. Preparing financial reports related to salaries and pensions. Ensuring accurate and timely disbursement of salaries and pensions. Training & performance development section.

Dubai, United Arab Emirates

 Processing all transactions related to entry permits, and their cancellations. Handling request for legal status adjustment for expatriates collecting and settling fines related to overstaying or other violations. Providing support and advise to clients regarding residency requirements and procedures.

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

 Manage external and internal correspondence Prepare and organize official correspondence ensuring it is directed to the relevant parties. Follow up on correspondence responses and document them archive management. Organize and maintain documents and records in the archive to ensure easy access. Regularly update the archive and maintain both hard and soft copy. Ensure the confidentiality of information and documents stored in the archive.

High School Diploma, Political Science And Government, 75%

علمي