• Ensure proper strategic vision and direction for comprehensive operations including raising brand awareness, value management, and business development. • Manage a high performing team including delegating workload, personnel evaluations, and all logistics. • Cement budgeting and financial operations ensuring all targets and objectives are met and exceeded. • Provide world-class customer and client service in a professional and courteous manner. • Train and mentor new… Show more • Ensure proper strategic vision and direction for comprehensive operations including raising brand awareness, value management, and business development. • Manage a high performing team including delegating workload, personnel evaluations, and all logistics. • Cement budgeting and financial operations ensuring all targets and objectives are met and exceeded. • Provide world-class customer and client service in a professional and courteous manner. • Train and mentor new technicians in an effort to keep communication fluid and relevant. • Drive execution of service marketing plans to better align with company policy. • Effectively analyze service performance reporting received from MIS, utilizing root cause analysis to troubleshoot issues and concerns. Show less

• Ensured comprehensive product development and operational plans to better lead business development initiatives as needed. • Built and fostered strong relationships with parts, service, and sales teams to meet goals and objectives. • Tracked performance metrics to support revenue generation and streamlined operations. • Drove the launch of multi-dealer policies to enable streamlined processes between authorized dealers. • Effectively incorporated aftersales business midterm… Show more • Ensured comprehensive product development and operational plans to better lead business development initiatives as needed. • Built and fostered strong relationships with parts, service, and sales teams to meet goals and objectives. • Tracked performance metrics to support revenue generation and streamlined operations. • Drove the launch of multi-dealer policies to enable streamlined processes between authorized dealers. • Effectively incorporated aftersales business midterm plans incorporating service, parts, and strategies. • Led strategic projects to digitize business performance management through the development of online dashboards and scorecards. Show less

• Directed comprehensive after sales division for 18 parts shops throughout high profile industrial zones and a growth in profitability by 6% annually. • Managed and oversaw a high performing team of 43+ staff members including delegating workload, training, and personnel evaluations. • Provided customer and client service including troubleshooting issues and concerns until reconciliation. • Drove inventory management with regard to LEAN inventory practices to streamline… Show more • Directed comprehensive after sales division for 18 parts shops throughout high profile industrial zones and a growth in profitability by 6% annually. • Managed and oversaw a high performing team of 43+ staff members including delegating workload, training, and personnel evaluations. • Provided customer and client service including troubleshooting issues and concerns until reconciliation. • Drove inventory management with regard to LEAN inventory practices to streamline operations.• Effectively implemented Quick Service initiatives with a focus on additional market share by moving nearer to client needs. • Oversaw delivery of presentations on key factors effectively impacting performance including customer relation skills, and knowledge sharing. • Aligned departmental policies and procedures with business objectives as needed. Show less

• Managed comprehensive customer service development through the implementation of TOYOTA standards and regulations. • Oversaw 45+ KAIZEN projects in collaboration with TOYOTA Business Practices to streamline operations. • Served as a key stakeholder in business development including a three-year engagement in field operations with a keen focus on product development. • Successfully created and implemented a periodic auditing system to evaluate standards utilizing certified… Show more • Managed comprehensive customer service development through the implementation of TOYOTA standards and regulations. • Oversaw 45+ KAIZEN projects in collaboration with TOYOTA Business Practices to streamline operations. • Served as a key stakeholder in business development including a three-year engagement in field operations with a keen focus on product development. • Successfully created and implemented a periodic auditing system to evaluate standards utilizing certified evaluations and KPI rates as needed. • Created and implemented a comprehensive Customer Service Standards Guide and check sheet to ensure consistency across the business. Show less

• Directed comprehensive business development through the building of distributor infrastructure and dealer network. • Successful managed high-impact projects from creation through completion including revision of a CSI Survey questionnaire. • Oversaw the implementation of a Manager Development Program to better streamline operations.

Performed essential management practices—planning, reporting, problem solving, and negotiating. Envisioned and developed standards for service / parts operations and facilities around the world. Led train the trainer sessions for corporate instructors and distributors' instructors. Maintain ongoing communication to proactively resolve issues and answer inquiries. Served as corporate representative at international conferences and meetings; ensured training aligned with company vision and plan… Show more Performed essential management practices—planning, reporting, problem solving, and negotiating. Envisioned and developed standards for service / parts operations and facilities around the world. Led train the trainer sessions for corporate instructors and distributors' instructors. Maintain ongoing communication to proactively resolve issues and answer inquiries. Served as corporate representative at international conferences and meetings; ensured training aligned with company vision and plan. • Recognized by Department General Manager for "hard work with a humble attitude…" and for setting a "benchmark for other staff".• Launched new after sales related programs at dealers all around the globe through field visits and OJT for dealers' staff. • Created an evaluation guide to assess general service dealers' foundation, e.g. staff, facility, and operations; guide published and distributed as a reference for certification in every dealer around the world, aka TSM Kodawari Program.• Crafted a standard for Body & Paint workshop operations and a compliance check sheet with the intent to achieve on-time delivery and quality workmanship; published by TOYOTA as an official guide and known worldwide as B&P Basic Operations Guidelines.• Represented TMC at more than 25 international events in Japan, China, Africa, Middle East, and Australia, teaching standards for trainees on TSM Basic, Inventory Management Dojo, TSM Kodawari, and B&P Basic Operations. Show less

Implemented TSM Basic and Advanced programs. Performed field visits to determine level of adherence to standards. Collected and analyzed monthly KPI dealer report. Supported new dealers through market study, layout design, tools and equipment selection, process flow design, and staff interview and assessment. Conducted distributor / dealer training. • Implemented "Express Maintenance" in main branch with initiative resulting in the highest evaluation score worldwide for '06.• Organized… Show more Implemented TSM Basic and Advanced programs. Performed field visits to determine level of adherence to standards. Collected and analyzed monthly KPI dealer report. Supported new dealers through market study, layout design, tools and equipment selection, process flow design, and staff interview and assessment. Conducted distributor / dealer training. • Implemented "Express Maintenance" in main branch with initiative resulting in the highest evaluation score worldwide for '06.• Organized two National Skills contest for '05 and '06 for entire dealer network.• Represented organization in three international events conducted by TMC, two EM Jishuken, and TSM Basic workshop for Middle East distributors.• Planned first national TSM Basic workshop, teaching TOYOTA Standards to dealer network staff. Show less

Performed all customer contact processes, from reception to delivery. Implemented F-1 (Fit it Right the First Time) program and AS400 system. Developed required databases for dealer management computer system and repair code. Served as Workshop Manager backup.

Supervised six technicians in daily work performance, assigning jobs based upon skill level and providing technical support throughout project. Performed quality control checks. Investigated warranty cases and wrote technical reports.