Adel Mohammad Email & Phone Number

Kuwait City, Al Asimah, Kuwait

Ensuring passenger satisfaction and providing exceptional support to clients. Skilled in resolving inquiries, and complaints, and fostering positive customer relationships Seeking to leverage my strength as a customer service representative for Kuwait’s first on-demand ride-pooling service, “Citylink Shuttle,"Dedicated and personable customer service professional with 9 years of experience in providing outstanding support to clients. Skilled in resolving inquiries, addressing concerns, and fostering positive customer relationships. Seeking a challenging role as a customer service representative where I can leverage my expertise to exceed customer expectations and contribute to the success of City Group

Kuwait

Managing the customer service team as a customer service senior Provide guidance, support, and mentorship to a team of customer service representatives, ensuring they have the resources and knowledge needed to excel in their roles. Responding to Inquiries: Field incoming inquiries from customers via various channels, such as phone calls, emails, live chat, Social media, or in-person interactions..Providing Information: Offer detailed information about products, services, pricing, and promotions to assist customers in making informed decisions. handling Complaints: Address and resolve customer complaints and concerns promptly and effectively, demonstrating empathy and understanding. Troubleshooting Issues: Troubleshoot technical or product problems reported by customers and provide troubleshooting steps or escalate issues as needed.Offering Solutions: Provide appropriate solutions or alternatives to resolve customer issues, aiming to achieve customer satisfaction and retention.Maintaining Records: Keep detailed records of customer interactions, transactions, inquiries, and complaints in the company's CRM system or database.