Led an Operations team within 2 months, mentoring 4 new Junior Specialists quarterly for smooth integration & growth.Categorized games research process, resulting in 40% time reduction & fair work distribution among Data Ops team, enhancing productivity.Pitched workflow optimization project, introducing Zapier automation, saving up to 30 human work hours monthly.Developed SOPs for new regional metadata requirements like Germany & China, aligning client needs with company processes.Maintained client dashboards for daily deliverable tracking.Acquired new client, expanding client base and revenue.Designed wireframe for internal software, streamlining data collection process.

Edited and published content that showcased the plight of the working class in northern India during the Covid pandemic.Coordinated content material between different creative departments both internally and externally to facilitate faster output for clients (ICRC, Hindus for Human Rights).Orchestrated livestream events that gathered educators and social workers in discussing various social welfare subject matters