Adela Liew Email & Phone Number

Singapore

Singapore

Oversee client service delivery pipeline by managing operations and resource availability, tracking service delivery and monitoring performance against internal targets and SLAs.Core responsibilities:- Client Relationship Management- Service Delivery- Operations Management- Resource Management- Conflict resolution

Singapore

Collaborated with Private Banking Operations team to oversee and manage Corporate Actions notices and announcements to a network of >30 Relationship Managers daily. Experienced with Reconciliation and Crediting of Shares and Cash, and processing of regional Equity-Linked Notes products.Core Responsibilities: - Operations Management- Client Advisory- Client Relationship Management- Stakeholder Management- Conflict ResolutionAchievements include:o Saved 3 hours/week in crafting AGM/EGM notices during annual and seasonal peak periods by writing VBA Macro script on Microsoft Excel to automate and streamline email creation process, which was subsequently adopted and used by team.

Singapore

Liaised with paying agents and ~80 Relationship Managers from Private Banking, Privilege Banking and Mass Market clients to oversee smooth execution of Corporate Action duties, ensuring operational problems and queries are resolved in satisfactory and timely manner. Core Responsibilities:- Processing of Domestic and Foreign Coupon and Dividend Payments- Banking Operations- Inter-bank LiaisonAchievements:o Nominated out of 8 Officers to assist with Internal QMS Audit of CPF Accounts Department within 1 year of joining UOB as a fresh graduate. Collaborated with colleagues across 15 departments throughout month-long audit.