Adela Veljacic Email & Phone Number

• Managed all daily operations of spa, including opening/closing duties, scheduling, supply ordering, and staff training.
• Onboarded new team members by developing training materials and conducting regular meetings, which resulted in a decrease of turnover rates by 35%.
• Exceeded monthly sales goals by an average of 15% through the implementation of creative menu enhancements and memberships

Greater Boston Area

• Successfully increased membership sales by 25% through the use of targeted digital advertising and grassroots marketing efforts
• Implemented a sales process to schedule prospects into intro classes which increased attendance by 20%
• Conducted thorough analysis of clientele to establish needs and develop appropriate memberships, resulting in a 5% increase in revenue

Greater Boston Area

• Grew accounts in assigned territory by an average of 20% per year
• Successfully built brand loyalty by creating an engaging environment for customers, reflected in a 10% increase in membership retention rates
• Successfully built brand loyalty by creating an engaging environment for customers

Greater Boston Area

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies toachieve business plan and profitability goals
• Managed scheduling, training and inventory control
• Delivered positive customer experiences by implementing effective quality assurance practices

Economics

International/Global Studies