Manage all incoming inquiries, and schedule all interviews with potential clients. Design and developed a working website, as well as managed social media. Manage all bookkeeping, and up to $8k in expenses for the business. Create customized menus for postpartum families, as well as prepared meals and oversaw production of meal delivery service. Researched and ensured OSHA regulations were met, and sourced packaging for all meals. Serve as a liaison between families and hospital staff. Advocate for the birthing person, help them navigate the medical system, adjust to COVID-19 regulations and new practices.Provide emotional, physical, mental support, and education throughout pregnancy, labor, and the postpartum period. Provide education and resources regarding postpartum care for moms, as well as general newborn care. This includes but is not limited to, education around sleep cycles, feeding, and safe practices. Completed continuing education focused on Postpartum Mood Disorders, including red flags and markers for mood disorders.Supported a total of 50 families in some capacity of birth and the postpartum period.

• Communicated with 30+ clients via phone, and email to coordinate weekly, biweekly, or monthly meetings.• Coordinated production schedules for site visits, event load-in, and strike with multiple vendors. • Managed, and serve as event lead overseeing all event details. Events ranged from guest counts of 50-200 guests. Serve as day-of contact. • Prepared contracts for new, and repeat clients. • Managed day-to-day administrative tasks, and general office necessities.

• Served as the number two person in the department, and as Catering Manager when Catering Director was away from the office, and on leave of absence. • Managed an average of (20) events monthly. Events ranged from meetings, birthday parties, bridal & baby showers, to milestone celebrations such as Bar/Bat Mitzvahs & Weddings. • Managed the Club’s Family Activities program which included planning 4th of July and Halloween, which are two of the largest events the club holds for members.• Created P&Ls for Family Activities. Successfully increased revenue for at least half of the events and saved over $10,000 for 4th of July. • Served as day-of contact for all vendors coming into the Country Club. Oversaw event set-up, and execution of events. • Coordinated with outside vendors, and other departments to create production timelines for the Clubhouse. • Worked with Clubhouse Manager to troubleshoot and resolve any member complaints or issues. • Trained Catering /Private Events Department on safety topics ensuring the team followed Hillcrest and OSHA standards.• Created New Hire Catering Presentation and Training Manual. Trained (3) new team members. • Composed and distributed Daily, Weekly, and Forecast Event Reports as needed. Assisted with administrative tasks as needed.

• Communicated with Sales Team and outside vendors to compile Registration Packs for all January events in North America, Jamaica, and Trinidad and Tobago. • Ensured up-to-date tracking of shipments and timely delivery by maintaining constant communication with the vendor. • Created event binders for all events taking place in 2014. • Created budget tracking files for January events and Year End Promotional gifts. • Assisted with organization and filing when needed.

• Delivered exceptional Guest service while maintaining professionalism and preserving the magic for our daily Guests. • Ensured safety standards were meet daily via height checks, belt checks, etc. Likewise was knowledgeable on all safety regulations and evacuation procedures for The Indiana Jones Adventure attraction and Main Street evacuation protocol. • Provided assistance via property knowledge to assist in emergency Guest situations. • Trained and qualified to assist with Main Street Operations, Fantasmic Operations, and Special Events in both Disneyland and Disney's California Adventure.

• Communicated with internal Disney clients to plan meetings and events within the Walt Disney World Theme Parks.• Managed anywhere from 0-7 events per day; 6-14 events per week. • Ensured that event set-up and service were delivered with the highest level of efficiency and professionalism.• Established and maintained partnerships with operational areas including Catering. Culinary, Audio Visual and Entertainment to create Banquet Event Orders.

• Delivered exceptional Guest service while maintaining professional and preserving the magic of our “under the sea” dining experience. • Provided assistance as Guest’s checked-in and/or made reservations across Walt Disney World Property. • Provided assistance via property knowledge to assist in emergency Guest situations. • Maintained Disney safety standards for Guests and Cast Members alike.

• Contacted vendors and sponsors for annual end of the year gala. • Collected and organized all donated items for VIP gift bags. Created gift bags for VIPs.• Organized list of vendors via Excel and wrote donation letters to all sponsors. • Designed and created all centerpieces for the entire gala.

• Maintained floor, visual displays, and dressing rooms. • Sorted, selected and priced items that customers would bring in to sell and/or trade.• Actively kept up with trends as they emerged in the fashion world. • Created professional relationships with customers to enhance their shopping experience.

• Delivered exceptional Guest service on a daily basis, including emergency situations. • Handled all cash (30,000+) for location, as well open/closed location. • Maintained visual displays while serving 1,000 transactions a day for 700+ Guests. • Used product knowledge creatively to problem-solve and create everlasting memories for Guests.