Adelaide Chaigne Email & Phone Number

Lyon, Auvergne-Rhône-Alpes, France

Madrid, Madrid, Spain

I worked collaboratively with Partners to expand the productivity and results derived from participation in the HomeAway marketplace. My primary responsibility is to work with an assigned portfolio to maintain and grow online booking value, by utilizing and sharing unique data insights, marketing,distribution and revenue management tools with Partners.- Managed a portfolio of 1,500 Property Owners/key accounts- Identified business opportunities through reports and data insights, established performance goals and developed action plans to increase their annual revenues- Revised content, rates and availability accuracy to maximize booking conversion- Expanded portfolio by incentivising Owners/Property Managers to list more properties- Generated the highest number of new listings created across the team.- Educated and trained Owners on Vrbo’s system, newest tools and services- Prepared and delivered webinars to Owners on the self-service features available- Attended trade fairs such as Short Stays Show London and local industry events to acquire new business, meet with Partners- Developed extensive product knowledge and became the main point of contact in the team for product knowledge and resolving any challengesTools used:- Salesforce- Oracle- MS Pack Office

Madrid Area, Spain

Offering over 150 luxurious and exclusive luxurious holiday villas in some of Spain's top destinations (Catalonia, Balearic Islands, Andalusia, the Basque Country and Asturias):- Sole person handling all duties for the villa department (in charge of 150+ villas)- Point of contact in the company for customers and Property Owners- Responsible for managing all reservations, payments and guest relations- Negotiated rates to close sales and increase profit margins- Researched, selected and on-boarded new properties (calculated rates, established contracts, liaised with the marketing team)- Carried out competitive analysis and collaborated with the marketing team to make the product more appealing and improve its demand on the market- Prepared a training manual for future employees

Cheltenham, United Kingdom

As an experienced Travel Executive for one of the world's leading Tour Operators, provide personalised services to travellers and travel agents. Creating and organising tailor-made luxury holidays to Europe to suit each client and ensuring that their trip goes smoothly by making all necessary preparations and anticipating future problems that may arise. Offering holidays to the United Kingdom and most countries in Europe.- Planned and coordinated tailor-made luxury holidays to Europe- Specialised in VIP clients, helped developing new markets (France, Latin America)- Calculated travel costs within clients’ budget while also maximising upsells- Handled all aspects of bookings (hotel reservations, transfers, guides, tickets)- Prepared and delivered webinars to Third Party Travel Agents- On call duties and resolved all Guest Relations issues pertaining to own accounts- Trained and supervised Operations Assistants- Visited destinations to get first-hand experience and evaluate the quality of serviceSoftware used: TravelStudio

Cheltenham, United Kingdom

6 month's work placement for my Master's studies in Luxury Tourism. I was assisting the FIT team, working with direct travel agents, mainly from the US.- Responsible for small FIT tours- Assisted colleagues with VIP clients (booking suppliers, coordinating tours)- Researched/investigated travel itineraries - Requested/gathered prices from our suppliers/hotels- Confirmed and reconfirmed requested suppliers/hotels- Supported all members of the team with special projects- Prepared travel documentation and final checklistsSoftware used: TravelStudio

Barcelona Area, Spain

A 5 month's work placement as part of Master's Degree.Receptionist in a luxury boutique hotel, member of Leading Hotels of the World. Responsible for portraying a highly professional image of the hotel and providing the high-quality service and standards expected from a LHW property. - Meet, greeted customers in a friendly and helpful manner.- Maximised guest satisfaction- Dealt with customers at all levels- Checked-in guests and arranged for brief tours of their rooms and the hotel's other facilities.- Checked-out departing guests, prepared their invoices and took payment in the form of cash or credit cards.- Ensured all paperwork has been properly completed in order to facilitate a smooth handoverat the end of the shift.

Master In Luxury Tourism And Hospitality, Luxury Tourism, Management, Marketing

Master In Tourism And International Hospitality, Hospitality Administration/Management

Erasmus Exchange Program, Specialised In Interpreting, Translation And Marketing

Licence Lea, Specialised In Economics And Management

3-year undergraduate degree in Applied Languages Studies (English, Spanish and Arabic)