• Analysed quantitative and qualitative data to formulate merchandise buying and inventory managing plans in achieving the sales goal• Coordinated with global suppliers on merchandise buying and clearance strategies• Collaborated with stores and warehouse teams on sales strategies and inventory management worldwide

• Managed merchandise purchase orders for over 2000 fashion items across Asian and Pacific sales locations.• Coordinated showroom samples, ensuring timely delivery and quality control.

• Managed merchandise samples each season through team collaboration, ensuring efficient handling and presentation.• Provided exceptional customer service by assisting with product selection and addressing inquiries promptly.• Presented product information to clients and cross-team members integrating verbal, written, and visual forms.

• Handled customers' inquiries and communicated with customers and other stakeholders on product quotations, invoices and other matters through email and phone calls• Led marketing campaigns across 3 digital media platforms to increase website traffic• Designed a data presentation dashboard for quantitative analysis on 500+ customer profiles.• Developed strategic thinking and problem-solving skills through entrepreneurial case study competitions in a team

• Constructed weekly and monthly sales reports for 100+ brands across 5 regions and all sales channels.• Coordinated with stakeholders to launch staff sales events and clearance programs.• Analyzed stock data to support sales initiatives at Pedder Group.

• Managed retail store front, fitting room and stock room operations• Handled customer inquiries and correspondence in multiple languages

• Led a team in 3 batches of marketing campaigns, achieved an increase in volunteering program participation rate• Increased brand awareness by managing social media content and campaigns • Conducted customer research on existing and targeted participants through focus group interviews, surveys and social media analysis

• Organised workshops and training for more than 70 members• Planed and conducted regular coaching sessions for 6 individual members in one semester, aimed at understanding their needs, and feedback and consolidating their learning from their experience in the organisation

Pavilion Investment Ltd is an Exporter and manufacturer from Hong Kong, with products under the categories of Garments, Textiles and Accessories, Handbags and Travel Goods.• Supported merchandising operations and administration in the Sourcing team • Managed product samples and logistic flow of product sample • Coordinated with manufacturers and delivered customer service to clients

• Handed daily administrative work • Assisted in textbook editing