Adela K. Email & Phone Number

London, Ontario, Canada

• Manage and perform hands-on portfolio and resource planning• Pro-actively identify risks and issues related to the portfolio delivery and recommend mitigation strategies • Ensure the Project Delivery team adheres to PMO Methodology• Coach, mentor, motivate and lead Project Managers and Scrum Masters, and influence them to take positive action and accountability for their work• Oversee all project delivery within the portfolio and ensure dependencies are understood and planned for• Conduct periodic project health checks on inflight projects

London, Canada Area

I led a team of Agile Program Managers to create and roll out a new methodology at CARFAX Canada that combines the Agile and Project Management best practices. Duties included:- Managing the Agile teams and ceremonies- Managing and supporting Project Teams by facilitating discussions; resolving conflicts; and establishing reporting metrics on team health and productivity.

London, Canada Area

• Employ Servant Leadership to coach and support the team in agile product development and delivery methods.• Teach and coach the team on agile practices and principles. Lead and facilitate Scrum ceremonies.• Serve as a liaison between technical and non-technical departments to ensure clear communication and understanding.• Organize and facilitate backlog refinement, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum ceremonies.• Track and communicate team velocity and sprint/release progress.• Ensure the development teams are practicing the core Agile principles of collaboration, prioritization, team accountability and visibility.• Advocate the Scrum principles and practices, values, model agile behaviors, and mindset.• Participate proactively in developing, and maintaining, team standards and best practices.• Identify and remove impediments.• Facilitate discussion and conflict resolution.• Empower the team to self-organize.

London, Canada Area

- Conduct interviews and product analysis to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods- Develop and utilize standard templates to accurately and concisely write requirement specifications- Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team- Where necessary, develop prototypes or mock-ups of user interfaces and attributes based on findings- Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards- Collaborate with project managers and project sponsors to determine project scope and vision- Work with stakeholders and project team to prioritize collected requirements- Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team- Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary- Communicate changes, enhancements, and modifications – verbally or through written documentation with project managers, sponsors, and other stakeholders so that issues and solutions are understood- Maintain, review, and manage changes to assigned IT Services as part of a growing catalog of offerings that are deployed and operating- Engage with the Help Desk/Support team as a problem analyst and subject matter expert as required in response to IT Service incidents- Establish and maintain vendor relationships as required, and assist in conducting research on software and hardware products to justify recommendations and to support purchasing efforts

London, Canada Area

· Provide operational support for all digital product catalogue building and publishing activities with our website and other eCommerce platforms· Collaborate and align with cross-functional teams (i.e. marketing, lab services, IT, etc.) to optimize user experiences across above mentioned platforms· Work closely with North American and global counterparts to ensure alignment and harmonization of business processes and data configuration models· Collect, aggregate and leverage available product information from internal systems (i.e. images, attributes, content, specifications, etc.) based on project requirements to create optimal user experiences and paths to purchase· Identify gaps in digital product information and processes and subsequently coordinate gap filling activities· Fluently understand digital catalog strategies and supporting structures and models· Responsible for routine audits (refresh) procedures to assure information is accurate and remains in sync· Situational reporting and investigation to support day-to-day operations

London

Strategy & Planning• Collaborate with project managers, product owners (POs) and stakeholders to determine project scope and vision• Collaborate with product owners within an agile/scrum environment to build full requirements from user stories• Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.Operational Management• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/the project team.• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.Scrummaster Responsibilities• Act as a liason between IT Teams and the rest of the business.• Perform Scrummaster duties for various small groups in IT. • Facilitate daily Scrum.• Ensure teams live by the values and practices of Scrum. • Actively work with the teams to remove any impediments to progress that may arise.• Schedule regular Backlog Grooming sessions, Retros, and Sprint Planning sessions with teams. • Facilitate meetings and work with the product owner to make sure the product backlog is in good shape and ready for the next sprint.

London, Canada Area

•Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.•Prioritize and schedule problems. Escalate problems as required to the appropriately experienced technician.•Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.•Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.•Identify and learn appropriate software and hardware used and supported by the organization.•Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.•Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

London, Canada Area

•Log, track and monitor all inbound and outbound research requests: email engagement, research requests, and general inquiries • Ensure client requests are handled within appropriate service level expectations • Communicate client request status as required to all stakeholders • Implement and operationalize processes and procedures for client research request handling and resolution including triaging queries for escalation to Research SWAT and Executive Advisory • Filling research assistant duties for clients with questions around process improvements and IT projects.Provide advice on: vendor evaluations, implementation of best practices, building business cases, providing clients with pre-written templates and process improvement methodology in the areas of Applications, Infrastructure, and IT Strategy.

London, Canada Area

•Maintain all merchandise and accessory displays on the showroom floor.•Arrange home furnishings and vendor displays in an attractive manner designed to enhance the appeal to purchase.•Construct and implement visual presentation displays for promotions and events.•Create and implement new and innovative merchandising strategies.•Track and maintain inventory accuracy.•Ability to visualize three-dimensional settings.

Bachelor Of Arts (B.A.), Criminology

Bachelor Of Arts (B.A.), Sociology

Activities and Societies: STAND - Students Taking Action Now: Darfur; Sociology Students Association (SSA)