- Member of Siemens Global Cybersecurity HUB in Madrid.- Responsibility for the implementation of ITIL Service management processes across all Cybersecurity organization.- Process ownership: design, documentation and optimization of IT service management and project management processes.- Advice, informing and training for IT/Cybersecurity staff.- Cooperation with internal specialist departments and other Siemens / IT departments worldwide.- Implementation and automation of IT service management and project management requirements in a Service Now based standard solution.- Management of IT service providers taking quality standards into account, including service level agreements (SLA).- Support in drafting contracts, monitoring compliance with contractual rights and obligations, as well as controlling and approving the supplier's project and service billing.- Support in planning, securing and controlling the budget of the relevant IT services, taking into account cost transparency and forecast quality.

- IT Project manager for roll out implementation of SAP Solution Manager across all European organization with impact on 44 countries and 30.000 SAP users.(Additional role to IT International Service Manager)

- Innovation Lead in Europe region for ERP environment, leading initiatives and pilots on state-of-the-art technologies like chatbots, AI, automation, mendix, DevOps, SAP Fiori, SAP Screen Personas, etc.(Additional role to IT International Service Manager)

- International Service Support for Applications in a Center of Expertise (mostly SAP oriented) for European region (volume: 18 countries and 10.000 users working in the ERP environment).- Process definition and constant re-design to improve user experience (usage of ServiceNow technology).- Service Providers and Performance management, monthly review of quality of the services via KPIs/SLAs, analysis of deliverables and general performance. Support SCM on new contracts, tenders and RFPs/RFQs.- Customer service improvement programs to enhance quality and speed up Time to Market. Lessons learnt and trainings to support on Business escalations and complaints.- Change and Release Manager: coordination of the team performing changes in productive, calendar and release windows design, CAB meetings for freeze periods, emergency changes in productive and month-end closing activities.- Support to Audits general controls and walkthroughs.- Participation in Agile methodology projects (+1.5 years), Design Thinking workshops and Digital Transformation - supporting Spain CFO local program.- Coordination of offshore (outsourced teams in India) and onsite teams, as well as intercultural exchanges sessions between the teams.- Expertise on Trello and JIRA (Agile), Ticketing tools (ServiceNow, SAP - IMS), MS Office 365, virtual collaboration tools (ConceptBoard, SharePoint, Syncplicity, OneDrive, Yammer).

- IT Demand Management, Project Management and Business Units Portfolio management.- One Company Integration Program coordination between IT Development Teams (Vodafone and Ono) and Business Units. (Remarkable project areas: Mediation, Billing, CRM, Provision, SAP/ERP, Fraud, Revenue Assurance, Portability, Sales Channels, Ticketing, Online and e-Channels).- Support to IT Strategy, relevant KPIs and guidelines alignment.- Support to Release Calendar, Changes into Live Environment, QA and Projects Delivery.- Processes improvement and governance definition with suppliers.- Business requirements support, prioritization, high level estimations and follow-up.- Support to Annual IT Operating Plan and trade-off management, as well as annual budget (capex) and Committee Approvals. - Member of Discover Graduate from 2013 – high potential and professional development Program at Vodafone.- Induction to Agile methodologies.- ITIL Certified.

- Business unit product management and Business development on an international team selling short-message SMS Platform (P2P & A2P).- International relationship with enterprise customers.- Presales engineering and product marketing.- Funnel and new opportunities follow up and reporting on Salesforce.- Talentum program.

- Bilingual internship working on international environment.- Dimensioning and optimization of 2G and 3G networks in Special Events (high loaded events).- GSM and UMTS network technologies.- Providers roadmap follow up.

- Innovation project based on communication technologies for automatic train operation and control systems.- LTE technology applications in train context.- Deliverables drafting and translation into English.- Project stakeholders coordination.

- Consultancy internship working for British Telecom (BT).- CRM - Clarify software development and coding.- Integrated and user acceptance testing support.