I have extensive skill sets in managing customers' finances and investment portfolios, ensuring customer satisfaction, and deploying creativity to support best industry practices. I excel at resolving customer complaints to provide the best experience and, while selling the main product to customers, I always cross-sell to maximize customer satisfaction. My ability to generate referrals from managed accounts and portfolios has consistently resulted in winning more customers for the firm, leading to increased revenue with zero additional cost.Additionally, I have been extensively trained and possess strong knowledge of general data protection, complemented by data management and analytics skills in Excel, Python programming, and MySQL. I am strongly motivated by the prospect of contributing to your vision and becoming another valued member of your workforce.As Senior Support Lead at Apex Pathway Limited in the United Kingdom, I have improved my proficiency in being empathic and swiftly meeting people's needs by mentoring a team to achieve the best results for the young prospective adults we support, showing my passion for team spirit. I ensure the highest standards of care and policy adherence. I have developed and implemented training programs to prepare and support teenagers for starting a college course, focusing on budgeting, personal finance, job search, and life skills acquisition, preparing them for independent living.Previously, as a Finance Account Officer/Account Manager at Crystal Point Investment Limited and as a banker, I successfully negotiated business deals that significantly reduced customers' costs of running their businesses and assisted clients in securing loans and grants by thoroughly reviewing their financial statements. My role involved liaising with tax consultants and external authorities to ensure compliance. I negotiated on behalf ofcustomers and suppliers to strike the best deals through supply chain finance, giving the bank's customers autonomy over their revenue and other important matters. These achievements underscore my expertise in information management and liaison with different departments, regardless of the level of difficulty or customer needs. Also, my efficiency and proactive work ethic allowed me to discover suspicious transactions saving the bank from sanctions and helping customers from suffering financial loss, demonstrating my vigilance and commitment to carrying out my due diligence and upholding integrity.