Lead Rma Test Engineer
CurrentSupervise the Return Material Authorization (RMA) Department, consisting of four members, to ensure that the various products being returned to OleumTech for either repairs or credits are being processed in a timely manner depending on their priority. Presented data during monthly meetings with upper management regarding the quantity of units being returned each month along with a breakdown of their corresponding issues to assist with the continuous improvement of OleumTech’s products.▪ Inventory Management: Maintained track of the RMA Department’s inventory and provided accounting department with a cycle count report when requested. ▪ Scheduling: Scheduled RMA repair jobs according to the RMA’s priority. ▪ Monitoring: Monitored the progress of each RMA being returned as they go through the RMA process, inspection, reporting, repair, and shipment. ▪ Customer service: Provided customer with RMA forms, information regarding the current status of their return, information regarding the issues of the units returned, and provided training if necessary. ▪ Root cause analysis: Identified issues with units being returned using various tools and equipment, such as multimeter and oscilloscope, in order to provide recommendations towards the continuous improvement of the company’s products. ▪ Technical writing: Wrote external and internal reports detailing findings for each RMA, wrote Non-Conformance Reports (NCR) detailing new issues discovered, and updated RMA department procedures as needed.▪ Data gathering and analysis: Compiled data each month using tools like Microsoft Excel and Access regarding information about units being returned each month.▪ Public speaking: Presented monthly data detailing various units returned each month along with the Non-Conformances filed during the month to upper management and engineering department. ▪ Training: Provided new members of the RMA Department training regarding RMA Department procedures.
