Adela T. Email & Phone Number

Philadelphia, Pennsylvania, United States

o Responsible for sales of fleet vehicles to private customerso Developed and sharpened soft skills, including active listening, building rapport, matching products to customers’ needs, negotiation, and building trust through consistent follow-up and reliability. Qualitative feedback from customers and management was consistently excellent.o Aggressively building customer base through active recruitment and client referenceso Gained exposure to other critical parts of the business, including vehicle financing, car insurance and auto servicingo Performing miscellaneous tasks, duties and projects as needed

Glen Mills, Pennsylvania, United States

o Responsible for pre-owned vehicle and aftermarket auto product saleso Using active listening skills to match customers with vehicles that meet their personal and financial needso Involved in preparing paperwork for finance including financial statements, car insurance policies, references and other stipulations required by bankso Maintaining contact with previous and new customers by following up via phone and email

King Of Prussia, Pennsylvania, United States

o In charge of pre-owned personal vehicle sales to private customers and companieso Repeatedly exceeded sales goals ranking among top 5 within 22 sales consultantso Expanded my knowledge about loan financing, extended vehicle protection contracts and auto appraisalso Regularly sold 28-33 vehicles each month and additional protection plans offered by the company such as different types of vehicle service contracts (77%) and guaranteed asset protection for auto loans (38%)

Philadelphia, Pennsylvania

o Responsible for sales of fleet vehicles to private customerso Consistently moved 20-30 vehicles per month, exceeding sales targets and ranking first or second in sales among branch representativeso Ranked second nationally in sales among approximately 50 branches for Q2 2019o Developed and sharpened soft skills, including active listening, building rapport, matching products to customers’ needs, negotiation, and building trust through consistent follow-up and reliability. Qualitative feedback from customers and management was consistently excellent.o Aggressively built customer base through active recruitment and client referenceso Gained exposure to other critical parts of the business, including vehicle financing, car insurance and auto servicingo Performed miscellaneous tasks, duties and projects as needed

Cherry Hill, New Jersey

o Responsible for sales of new and pre-owned personal vehicles to customerso Acquired knowledge about different types of loan financing such as leases and finance to own loanso Strengthened negotiating skills by clearly communicating important parts of the sale process to the customer, detecting needs and wants by active listening and strategizing the sale pitcho Developed a strong knowledge of the inventory including all makes models, technical specifications and warranty and contract information

Newark, Delaware

o In charge of event organizing such as birthday parties, company meetings, trainings and team buildings including but not limited to effectively communicating with the point of contact, offering options and brainstorming, setting up the venue, assigning tasks to personnel to ensure a smooth processo exceed budgeted sales targets of incoming birthday/group sale revenues through conversion of inbound phone calls and upselling sale strategieso assisted the Sales Manager in pursuit of quarterly sales plans to maximize corporate and social market segmentso build and leveraged strong, lasting relationships with new and returning guestso attended and engaged in weekly sales meetings, sharing strategic ideas to enhance the business as well as participating in networking events in the area on a monthly basis

Penn Treaty

o In charge of leading and directing team members on effective methods, operations and procedures to run a profitable, successful baro actively participated in ongoing customer service programs to build sales and rapporto interviewed and trained efficient and knowledgeable staffo conducted performance evaluations among bar personnelo coordinated bar staff and scheduleso maintained regular liquor and wine inventory

Philadelphia, Pennsylvania

o Prepared restaurant tables with special attention to sanitation and ordero Greeted and attended to customers upon entrance in the restauranto Presented food and beverage menus and helped customers select different featured itemso Answered questions or made recommendations based on the feedback receivedo Collaborated with other restaurant servers and kitchen/bar staff to ensure a pleasant experience for the restaurant patronso Dealt with complaints or problems with a positive attitude

Philadelphia, Pennsylvania

Provided bar patrons with superior service and an enjoyable experience by leveraging interpersonal skills and drink making knowledge to cultivate a loyal clienteleo Performed daily inventory audits and maximized weekly sales by ordering bar products and keeping a well-stocked inventory based on the bar needs

Bachelor'S Degree, Comunications And Public Relations

Associate'S Degree, Health Services/Allied Health/Health Sciences, General